6/13/2016 Strategies and best practices to make the most of guest engagement tech rollouts.
5/13/2016 Mobility and the cloud enable more effective cross-department communications.
4/11/2016 Dickey's Barbecue Pit remains relevant by personalizing offers with geo-focused information.
3/4/2016 How crowdsourcing software can provide hotels with a competitive edge.
2/16/2016 Giving guests the ability to hold a reservation for 24 hours without a credit card leads to a 26 percent conversion rate for Omni Hotels & Resorts.<br />
12/17/2015 How FRHI Hotels & Resorts connected worldwide staff with a mobile and online platform. FRHI's internal communications project manager shares how an internal communications team established a vision of efficient, two-way communication based on achieving three goals: increase awareness of the FRHI brand; facilitate employee communication; and reach employees with inactive email accounts.
9/18/2015 The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.
8/7/2015 Rich DiStefano, senior director web and mobile product management for Hilton Worldwide, offers three tips for rolling out an effective and impactful digital strategy.
6/9/2015 The global standard for chip-enabled payment cards, known as EMV, promotes a more secure payment infrastructure with lower risk and fraud potential that should benefit the entire payment ecosystem. While a standard in Europe for 25 years, implementation in the U.S. has created a stir as uncertainty and misinformation permeate the marketplace. Steve Barrow, vice president IT for Luby's Fuddruckers, addresses the roadblocks that remain for foodservice to see benefits of EMV implementation.
5/8/2015 Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.
4/8/2015 Gary Price, president of Corner Bakery Cafe, reveals how franchisee IT strategies must include customer-facing and back-office solutions
3/6/2015 Mark Zipperer, president & CEO of Pride Hospitality, shares his experiences in moving to a cloud-based property management system.
