Taffer's Tavern, the full service restaurant founded by industry-leading hospitality expert and star of Paramount Network’s Bar Rescue, Jon Taffer, added takeout and delivery to its Alpharetta, Ga. location.
More restaurant brands are increasingly leaning in to off-prem, including to-go and delivery. This carry out system developed by Carter-Hoffmann and Perfect Company creates a simple, contactless pickup experience for customers.
Taffer spoke HT last fall as he was preparing to open the first Taffer's Tavern, in Alpharetta, Georgia. He shared details about his "kitchen of the future" and his Taffer’s Safe Dining System, which includes robust use of technology: Krowne's VR Workforce Training, Shift4Payments and Skytab for its POS and payment processing, Waitbusters for online ordering and table management. Plus Taffer's Tavern signed on with PathSpot for hand hygiene tech.
The PUC food lockers and Perfect Company’s Pick-Up Technology builds upon these principles by reducing contact among employees, guests and third-party delivery services while enabling a higher speed of service and enhanced customer convenience.
Through the Wall
“... Not only do we want to give our customers an outstanding dine-in experience, but also ensure when they carry out, it is just as exceptional.," said Taffer. "Using the most advanced restaurant technologies in both the front and back of the kitchen, catering to our clientele is the most important job we have. With this in mind, we chose the most innovative, safest and convenient option available to meet the high expectations of our take-away customers."
The pickup technology enables street-side, walk-up access for carry out. A guest or third-party delivery service simply needs to access one of the eight outside to-go lockers without entering the restaurant. Outdoor food retrieval reduces in-restaurant traffic, which enhances indoor restaurant workflow protocols.
How it Works
Customers place to-go orders at www.tafferstavern.com. They are processed through Taffer’s Tavern guest services technology partner, Waitbusters. Perfect Company’s software then seamlessly sends an SMS message to the customer with a QR code and contactless pickup instructions. Guests retrieve their order by scanning the secure QR code delivered to their mobile device once they arrive at the PUC. The lockers are loaded from inside the Taffer’s Tavern kitchen and accessed from the exterior of the building for a completely contactless process. Restaurant staff can now easily manage take-away orders with the PUC and Perfect Company’s comprehensive technology, minimizing direct contact with guests.
Carter-Hoffmann, a Middleby company, developed the PUC food lockers, while the Perfect Company IOT solution connects existing digital ordering, point-of-sale and guest messaging platforms seamlessly with the customizable, modular, customer-facing PUC. The integrated cabinets provide a touchless consumer pickup experience that modernizes and streamlines off-premise business operations.