HT catches up with Joe Scutellaro, the principal owner of Automat Kitchen in Jersey City, N.J., to get the scoop on this updated self-service concept that uses online ordering, self-service kiosks, SMS messaging, pickup cubbies and more..
The technology is a unified ordering and payments platform that allows restaurants to order any product from any supplier, pay any business via bank transfer or credit card, and earn cash rewards directly from manufacturers.
It’s critical for restaurants to provide a consistent brand image and customer journey both online and offline - for dine-in, pick-up, and takeout, and across devices. The journey starts from browsing to ordering to payment, through to preparation and fulfillment.
More than 50 restaurants in the Greater Atlanta market feature a dedicated off-premise service line to support growing digital business driven by online orders and an increase in catering demand. The brand also installed new a new POS system to make checkout faster and more secure.
With the ability to easily share and customize recipes with family and friends, the new website adds an element of engagement for Dickey's fans who are interested in learning ways to cook with its premium cuts of meat.
The integration combines the Punchh platform’s rich view of customer interactions across multiple touchpoints with Tattle’s ability to track incredibly detailed customer feedback across all ordering channels.