Data is at the root of improving operations, service and overall customer experience, but many restaurants wrestle with how effectively to use vast amounts of available data. In this exclusive roundtable, HT queries technology experts, Rob Graves, Vice President, Datatrend Technologies, Inc.
HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently. Sponsored.
Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement. With rising expectations, surprise and delight has been replaced by expected and assumed.