In-Room Tech Offers Customization and Management Solutions at MotorCity Casino/Hotel

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In-Room Tech Offers Customization and Management Solutions at MotorCity Casino/Hotel


The 400 rooms in Detroit's casino-hotel, the MotorCity Casino Hotel, are set to feature KoolConnect's Intrigue System. Fusing a unique blend of automotive design, cutting- edge technology and world class guest services, the casino-hotel introduces travelers to a new wave of "industry firsts" in the Southeast Michigan region.

Intrigue features state-of-the-art applications and a customized solution for each installation. Boasting a wide variety of seamlessly integrated digital features, Intrigue offers TV- based guest messaging in hotel rooms, a digital hotel service directory, custom media applications, an online channel manager, a compelling content lineup and more.

With Intrigue, KoolConnect additionally provides a software development kit (SDK), allowing property staff to integrate the platform with proprietary in- house third party systems.

According to David Nehra, MotorCity Casino Hotel's Chief Information Officer, "the walled garden application enabled our in-house technical team to develop a variety of innovative integration solutions An example is the temperature control feature, which our team developed to allow our hotel guests to select their preferred room climate from their in-room television. The settings are then saved to the guest's profile in our computer system. When the guest returns to our hotel, the desired room temperature is set before the guest even enters his or her room."

Additional features developed by MotorCity Casino Hotel include a detailed Room Service Menu, which allows guests to use their in-room televisions to order room service and to access weather and real time flight information directly from Detroit Metropolitan Wayne County Airport.

"Using Intrigue, we were able to extend the MotorCity Casino Hotel brand onto the TV, while maintaining ownership of a variety of in-house features," Nehra notes. "From selecting from our pillow library, to ordering additional towels or toiletries, guests staying at the MotorCity Casino Hotel are in for a media experience teaming with savvy technology and user-friendly functionality."