Research & Reports

2024 Lodging Technology Study: Digital Transformation & ROI
The results of our annual lodging technology survey provide exclusive data and actionable insights hoteliers and tech leaders need to navigate the year ahead, including:hoteliers’ honest attitudes and expectations around guest- and -employee-facing technologies; IT budget outlooks and allocations in the coming year; top tech initiatives and the business drivers inspiring them; top tech challenges — and solutions; and how to get real about tech ROI.
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MURTEC Executive Summit Day 3 Recap: Customer Engagement Data & Breakthrough Award Winners
We concluded on a high note, with data and insights from our annual customer survey and an in-depth conversation with top restaurant disruptors.

ICYMI: HT’s 2023 Customer Engagement Technology Study Webinar Is Streaming on Demand!
Get an in-depth look at how restaurant and hotel brands are “Rewriting the Rules.”
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2023 Customer Engagement Technology Study: Rewriting the Rules
Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want.
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Key Data Points Around Restaurant Payments Technology
Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech. Insights include: Top payment methods currently accepted; key challenges to payment processing; rranking the importance of cloud-based solutions; and top methods for staying up-to-date on innovative solutions.
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Key Data Points Around Hotel Guest Experience Technology
With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.
WATCH: HT's 2023 Restaurant Technology Study Insights from MURTEC
Hospitality Technology revealed the 25th annual Restaurant Technology Study at MURTEC 2023. These industry insiders discuss key takeaways that restaurant executives should know.
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2023 Restaurant Technology Study: Going All In
After three years of accelerated tech innovation, our 25th annual Restaurant Technology Study demonstrates that restaurants are going “all in” on tech — deploying solutions from the kitchen to the front of house, off-prem, and beyond.
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2023 Lodging Technology Study: Embracing Mobility & Self-Service
This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
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2023 POS Software Trends Report: Leveraging Data & Analytics
Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases, business drivers impacting investments, top features and functionalities, and priorities for leveraging data.