With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.
This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases, business drivers impacting investments, top features and functionalities, and priorities for leveraging data.
There's unprecedented demand for innovative tools that allow customers to drive their own travel, lodging, and dining experiences, including self-service, contactless transactions, messaging apps, food delivery, mobile ordering & payments, and more.
Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way, according to HT's 24th annual technology study.
From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.
According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.
Restaurant operators reveal their top priorities for point-of-sale software investments and implementations, while suppliers predict how the POS software landscape will evolve after a most unusual year.
