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The results of our annual lodging technology survey provide exclusive data and actionable insights hoteliers and tech leaders need to navigate the year ahead.

As POS software continues to evolve and adapt to new payment methods, fresh ordering channels, and the rise of real-time data and generative AI, HT surveyed top restaurant tech leaders to learn: restaurant POS purchasing plans for 2024; business drivers impacting POS upgrades; the hottest features and functionalities; and how POS data is being leveraged for analytics.

Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech. Insights include: Top payment methods currently accepted; key challenges to payment processing; rranking the importance of cloud-based solutions; and top methods for staying up-to-date on innovative solutions.

With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized. 

This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.

Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases, business drivers impacting investments, top features and functionalities, and priorities for leveraging data.

There's unprecedented demand for innovative tools that allow customers to drive their own travel, lodging, and dining experiences, including self-service, contactless transactions, messaging apps, food delivery, mobile ordering & payments, and more.