Research & Reports

Trend Report: Contactless Solutions for Restaurants
Alternatives to cash have always been a good idea. So has self-service. But now, giving guests the opportunity to order, pay, and dine where, when, and how they prefer is a necessity for restaurants from quick-serve to full-service.
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Powering Hospitality’s Recovery: Our Latest Webinar Is Streaming on Demand!
From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.
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2021 Customer Engagement Study

What do hospitality customers really want from technology? We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”
Watch: Strategic Insights From HT's 2021 Restaurant Technology Study

We’re pleased to share our 2021 Restaurant Technology Study — delivering strategic insights in a lively animated format.
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Restaurant Technology Study 2021: Building the Next Normal

According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.
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Lodging Technology Study 2021

This study reflects adversity — most notably, the impact of COVID-19 and flat or shrinking IT budgets — but also opportunities to embrace emerging solutions.
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2021 POS Software Trends Report: Accelerating Innovation

Restaurant operators reveal their top priorities for point-of-sale software investments and implementations, while suppliers predict how the POS software landscape will evolve after a most unusual year.
Customer Engagement Technology Study 2020: What Do Guests Want Now?

The customer journey at restaurants and hotels has evolved at a radical pace due to the pandemic.
Lodging Technology Study: What 10 Years of Data Tells Us About the Future

From IT budgets to customer satisfaction to predictive analytics, these key takeaways from HT’s Lodging Technology Study illuminate top priorities.
Restaurant Technology Study 2020: Delivering on Expectations