Research & Reports

Restaurant operators are unleashing POS to deliver omnichannel experiences.

Alternatives to cash have always been a good idea. So has self-service. But now, giving guests the opportunity to order, pay, and dine where, when, and how they prefer is a necessity for restaurants from quick-serve to full-service.

From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.

What do hospitality customers really want from technology? We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”

We’re pleased to share our 2021 Restaurant Technology Study — delivering strategic insights in a lively animated format.

According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.

This study reflects adversity — most notably, the impact of COVID-19 and flat or shrinking IT budgets — but also opportunities to embrace emerging solutions.

Restaurant operators reveal their top priorities for point-of-sale software investments and implementations, while suppliers predict how the POS software landscape will evolve after a most unusual year.