Research & Reports

2012 Mobility in Hospitality Showcase
Mobility has become a necessity in hospitality. Both food service and lodging companies must address the demands of guests for increased mobile capabilities as well as the streamlining of operations that is possible with mobile technologies. This report showcases the leading solutions that will enable hospitality companies to efficiently operate and thrive in a mobile environment.
2012 Customer Engagement Technology Study
In this first-of-its-kind research report, HT reveals the results of a comprehensive survey of hotel and restaurant operators’ use of customer engagement technologies, including mobile, social, digital and location-based applications. Find out current and planned implementation rates for things like tablet-based ordering, social media-POS integration, and more. Plus, this research reveals the perceived impact these applications are having on generating customer engagement, and on improving the overall business.

2012 POS Software & Hardware Showcase

The point-of-sale is perpetually evolving in order to keep up with customers' increasing demands for speed, efficiency and top-notch service. Covering tableside applications, cloud-based solutions, iPad software, online ordering and more, this annual supplement showcases the latest software and hardware solutions that will revolutionize the point-of-sale.
2012 Back Office Showcase

With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.
2012 Restaurant Technology Study

In this annual study, HT reveals the latest technology trends that are having an impact in the food service industry. The report covers a comprehensive range of topics including: budgets and business drivers; technology integration into overall business strategy; POS; payment security and more. The survey's findings show how technology is critical to restaurant operations and how its importance will shape the industry as a whole.
2012 New Tech Showcase

HT's annual supplement covers the latest technologies for hotels and restaurants. New in 2012 are POS-integrated tablets, guest engagement solutions, cloud-based back office reporting, property management, and more.
2011 Labor Technology Showcase

HT provides an overview of leading technologies that help hotels and restaurants to maximize employee satisfaction, and increase business efficiency.
2012 Lodging Technology Study

HT's annual Lodging Technology Study covers trends, challenges, and priorities across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech.
PCI in Hospitality

As technologies and compliance standards evolve, hospitality and retail associations clamor for a long-term solution. Plus, insight into PCI in the cloud, hot technologies and more.
2011 Self-Service Technology Study

How are self-service technologies impacting the foodservice and lodging industries in 2011? Annual study reveals the trends and emerging innovations that are helping to influence adoption and overall perception among operators and consumers.