Research & Reports

2024 Customer Engagement Technology Study: Unlocking Loyalty
Fresh data from HT’s annual survey of hotel & restaurant customers reveals how the right tech solutions create loyal customers who are eager to return — and are willing to spend more. Insights include: What do customers really think of voice/AI, kiosks, and robotics? What do they expect from loyalty programs? How do they discover restaurant and hotel brands? How has inflation and the labor crisis affected their experiences and habits? What are the latest preferences around making payments, ordering food delivery, and using branded apps?
2024 Canadian Customer Engagement Technology Study
Hospitality Technology's inaugural survey of Canadian restaurant customers delivers critical insights to operators and suppliers about what today’s guests expect.
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Top Tech Trends That Can Elevate Your Business
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2024 Restaurant Technology Study

Welcome to Hospitality Technology’s 2024 Restaurant Technology Study: Accelerating Intelligence. Our annual survey of top restaurant tech leaders demonstrates that: AI is streamlining analytics, personalization, and inventory; kitchen automation, IoT, and robotics are booming; and IT budgets continue to grow, including an increase in implementations of new solutions.
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2024 Lodging Technology Study: Digital Transformation & ROI

The results of our annual lodging technology survey provide exclusive data and actionable insights hoteliers and tech leaders need to navigate the year ahead.
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2024 POS Software Trends Study: Next-Level Integration

As POS software continues to evolve and adapt to new payment methods, fresh ordering channels, and the rise of real-time data and generative AI, HT surveyed top restaurant tech leaders to learn: restaurant POS purchasing plans for 2024; business drivers impacting POS upgrades; the hottest features and functionalities; and how POS data is being leveraged for analytics.
ICYMI: HT’s 2023 Customer Engagement Technology Study Webinar Is Streaming on Demand!

Get an in-depth look at how restaurant and hotel brands are “Rewriting the Rules.”
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2023 Customer Engagement Technology Study: Rewriting the Rules

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want.
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Key Data Points Around Restaurant Payments Technology

Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech. Insights include: Top payment methods currently accepted; key challenges to payment processing; rranking the importance of cloud-based solutions; and top methods for staying up-to-date on innovative solutions.
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Key Data Points Around Hotel Guest Experience Technology

With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.