Research & Reports

2023 Lodging Technology Study: Embracing Mobility & Self-Service
This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
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2023 POS Software Trends Report: Leveraging Data & Analytics
Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases, business drivers impacting investments, top features and functionalities, and priorities for leveraging data.
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2022 Customer Engagement Study: Embracing Digital Transformation

There's unprecedented demand for innovative tools that allow customers to drive their own travel, lodging, and dining experiences, including self-service, contactless transactions, messaging apps, food delivery, mobile ordering & payments, and more.
On-Demand Webinar: 2022 Restaurant Technology Study: Making Magic Happen
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2022 Restaurant Technology Study: Making Magic Happen

Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way, according to HT's 24th annual technology study.
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2022 Lodging Technology Study: Redefining the Guest Experience

Hotels are doing more with less, balancing shrinking budgets and enduring pain points with enthusiasm for innovative guest-facing technologies.
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2022 POS Software Trends Report: Integration, Mobility & Analytics

Restaurant operators are unleashing POS to deliver omnichannel experiences.
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Powering Hospitality’s Recovery: Our Latest Webinar Is Streaming on Demand!

From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.
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2021 Customer Engagement Study

What do hospitality customers really want from technology? We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”
Watch: Strategic Insights From HT's 2021 Restaurant Technology Study

We’re pleased to share our 2021 Restaurant Technology Study — delivering strategic insights in a lively animated format.