Research & Reports

Welcome to Hospitality Technology’s 2024 Restaurant Technology Study: Accelerating Intelligence. Our annual survey of top restaurant tech leaders demonstrates that: AI is streamlining analytics, personalization, and inventory; kitchen automation, IoT, and robotics are booming; and IT budgets continue to grow, including an increase in implementations of new solutions.

An intuitive, easily navigable app can boost digital engagement, loyalty, and basket size.

The results of our annual lodging technology survey provide exclusive data and actionable insights hoteliers and tech leaders need to navigate the year ahead.

As POS software continues to evolve and adapt to new payment methods, fresh ordering channels, and the rise of real-time data and generative AI, HT surveyed top restaurant tech leaders to learn: restaurant POS purchasing plans for 2024; business drivers impacting POS upgrades; the hottest features and functionalities; and how POS data is being leveraged for analytics.

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want.

Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech. Insights include: Top payment methods currently accepted; key challenges to payment processing; rranking the importance of cloud-based solutions; and top methods for staying up-to-date on innovative solutions.

As the digital landscape evolves at an unprecedented pace, MDM is a critical tool for restaurants to enhance the guest experience, streamline operations, and more.

With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.