Research & Reports

2022 Customer Engagement Study: Embracing Digital Transformation
There's unprecedented demand for innovative tools that allow customers to drive their own travel, lodging, and dining experiences, including self-service, contactless transactions, messaging apps, food delivery, mobile ordering & payments, and more.
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On-Demand Webinar: 2022 Restaurant Technology Study: Making Magic Happen

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2022 Restaurant Technology Study: Making Magic Happen
Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way, according to HT's 24th annual technology study.
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2022 Lodging Technology Study: Redefining the Guest Experience
Hotels are doing more with less, balancing shrinking budgets and enduring pain points with enthusiasm for innovative guest-facing technologies.
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2022 POS Software Trends Report: Integration, Mobility & Analytics
Restaurant operators are unleashing POS to deliver omnichannel experiences.
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Powering Hospitality’s Recovery: Our Latest Webinar Is Streaming on Demand!
From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.
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2021 Customer Engagement Study
What do hospitality customers really want from technology? We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”
Watch: Strategic Insights From HT's 2021 Restaurant Technology Study
We’re pleased to share our 2021 Restaurant Technology Study — delivering strategic insights in a lively animated format.
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Restaurant Technology Study 2021: Building the Next Normal
According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.
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Lodging Technology Study 2021
This study reflects adversity — most notably, the impact of COVID-19 and flat or shrinking IT budgets — but also opportunities to embrace emerging solutions.