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09/23/2021

Powering Hospitality’s Recovery: Our Latest Webinar Is Streaming on Demand!

From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.
Robert Firpo-Cappiello
Editor-in-Chief
Robert Firpo-Cappiello profile picture

I just had the pleasure of moderating HT‘s latest webinar, Powering Hospitality’s Recovery, analyzing data and insights from our 2021 Customer Engagement Technology Study.

As our industry’s recovery gains momentum — with 75 percent of study respondents planning to travel in the coming 12 months — I spent a productive and inspiring hour with panelists Matthew FitzGerald, Senior Director of Technologies, Deep Blue Communications, A Comcast Business Company; Charles Gray, Chief Revenue Officer, Paytronix; Lori Stout, Senior Director of Product Marketing, Punchh; and Daniel J. Connolly, Ph.D., Professor of Management, College of Business and Public Administration, Drake University.

Our Powering Hospitality’s Recovery webinar is now streaming on demand. Register today, and hear our panelists’ thoughts on digital payments, self-service, touchless transactions, and other critical innovative technologies that are driving customer engagement and revenue.

HT’s 2021 Customer Engagement Technology Study: Powering Hospitality’s Recovery is the cover story of our Fall 2021 issue, and is available in an engaging digital format here.