Robert Firpo-Cappiello
ARTICLES BY THIS AUTHOR
- 1/14/2025
Restaurant Tech Spotlight at NRF: Transforming Jack in the Box
The CTO of Jack in the Box and Del Taco took the stage at retail’s Big Show to share the tech mindset and strategic steps that are enhancing operations and customer experience. - 1/1/2025
MURTEC 2025’s Full-Service Track: Guest Engagement, Table Service, BOH & More
Red Lobster, Union Square Hospitality, and other top brands will bring exclusive thought leadership to MURTEC’s dedicated full-service content track. - 12/22/2024
MURTEC 2025’s QSR Track Will Explore Enhanced CX, Automation & More
Top brands, including Domino’s and Jollibee, will bring exclusive thought leadership to MURTEC’s dedicated QSR track, showing restaurant tech leaders how to bring speed, accuracy, and exceptional experience to their guests. - 11/18/2024
Hotel Technology Forum 2024: Win the Customer Kicks Off at Terranea Resort!
HTF 2024 is bringing together leading minds in technology, marketing, revenue management, cybersecurity, and guest experience in the gorgeous setting at Terranea Resort. - 11/12/2024
Hotel Technology Forum 2024 Preview: Winning the Customer
As the hospitality industry meets soaring demand, the key to success lies in winning over customers at every step of their journey—from smooth bookings and seamless on-property experiences to building lifetime loyalty. - 10/20/2024
MURTEC Executive Summit: Tech Tides Kicks Off at the Fairmont Grand Del Mar
From AI-powered recommendation engines to robotics and dynamic pricing and much more, our three-day conference is exploring the restaurant industry’s most promising opportunities and offering actionable strategies. - 8/6/2024
Implementing Voice AI: What Restaurants Must Know
Taco Bell is expanding voice AI across drive-thru locations — here’s why that matters and what to do about it. - 7/29/2024
Why Reimagining Restaurant Loyalty Matters
New strategic goals, financial pressures, and guest preferences are aligning to redefine what loyalty can — and should — mean. - 7/18/2024
Lessons From the Global Tech Outage
Although the July 19 incident was not a cyber attack, there are useful precautions that hotels and restaurants must take to prevent future disruption.
