Robert Firpo-Cappiello
ARTICLES BY THIS AUTHOR
- 5/29/2025
HT Essentials: How Kiosks Boost Revenue & Efficiency
Learn how self-service kiosks are increasing basket sizes, streamlining operations, and transforming the guest experience — and what to look for in a strategic partner. - 5/26/2025
NRA 2025: Key Takeaways From the Restaurant Technology Network
We asked RTN members what stood out at this year’s show. Here, they deliver a roadmap for navigating this critical time for our industry. - 5/21/2025
NRA 2025: Coca-Cola Pours Into Restaurant Tech
The company’s booth was a star, not just for its eye-popping design but for the depth of digital engagement it offered attendees. - 5/20/2025
NRA 2025: Dine Brands’ AI Strategy Is Practical and Iterative
A scrappy mindset, playing around with available tools, and focusing on real-world use cases are the keys to unlocking AI’s potential. - 5/17/2025
NRA 2025: Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover
Danny Meyer’s unparalleled group of restaurants is betting that the last moment of the guest experience — paying the bill — can be as seamless as the first. - 5/17/2025
NRA 2025: Forget the Algorithm and Tell a Better Story.
Restaurant marketing leaders must understand that social media is a daily test of how well you know who you are. - 5/11/2025
Decoding DoorDash's SevenRooms Deal
Restaurants of all sizes and models must understand the threats and opportunities associated with this seismic acquisition. - 4/30/2025
Loyalty Lessons From McDonald’s Q1 Earnings Report
Even in the face of declining revenue, the QSR’s focus on enhancing digital customer engagement remains the gold standard. - 4/16/2025
A Tariffs Playbook for Restaurants: Optimize Inventory, Forecasting & Procurement
Use HT's expert-endorsed checklist to navigate tariffs and supply chain uncertainty. - 4/1/2025
How Rosnet Helped Jinya Ramen Standardize Operations and Improve Efficiency
Through its partnership with Rosnet, Doherty Enterprises successfully introduced a scalable, data-driven management system at Jinya Ramen, setting the stage for continued growth and operational excellence.
