Robert Firpo-Cappiello
ARTICLES BY THIS AUTHOR
- 11/18/2024
Hotel Technology Forum 2024: Win the Customer Kicks Off at Terranea Resort!
HTF 2024 is bringing together leading minds in technology, marketing, revenue management, cybersecurity, and guest experience in the gorgeous setting at Terranea Resort. - 11/12/2024
Hotel Technology Forum 2024 Preview: Winning the Customer
As the hospitality industry meets soaring demand, the key to success lies in winning over customers at every step of their journey—from smooth bookings and seamless on-property experiences to building lifetime loyalty. - 10/20/2024
MURTEC Executive Summit: Tech Tides Kicks Off at the Fairmont Grand Del Mar
From AI-powered recommendation engines to robotics and dynamic pricing and much more, our three-day conference is exploring the restaurant industry’s most promising opportunities and offering actionable strategies. - 8/6/2024
Implementing Voice AI: What Restaurants Must Know
Taco Bell is expanding voice AI across drive-thru locations — here’s why that matters and what to do about it. - 7/29/2024
Why Reimagining Restaurant Loyalty Matters
New strategic goals, financial pressures, and guest preferences are aligning to redefine what loyalty can — and should — mean. - 7/18/2024
Lessons From the Global Tech Outage
Although the July 19 incident was not a cyber attack, there are useful precautions that hotels and restaurants must take to prevent future disruption. - 7/14/2024
Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems
HT’s onstage case study provided insights into the Toronto-based restaurant chain’s recent wins. - 6/27/2024
Trend Report: What Restaurants Want Next From Their POS
Experts from HT‘s MURTEC Content Council share their insights on what restaurant operators should be looking for in POS implementations. - 4/17/2024
RTN’s New Tool Helps Restaurants Estimate Tech Payback
At last, restaurants have a user-friendly, spreadsheet-based resource for determining the break-even point of tech implementations.
