National Restaurant Association Predicts Record Sales in 2012

The restaurant industry is projected to expand in 2012, according to the National Restaurant Association’s 2012 Restaurant Industry Forecast. Total restaurant industry sales are expected to reach a record high of $632 billion in 2012 – a 3.5 percent increase over 2011, marking the second consecutive year that industry sales have topped $600 billion.

 

“We expect the nation’s nearly one million restaurants to post sales of $632 billion this year,” says Dawn Sweeney, president and CEO of the National Restaurant Association. “Combine that with the fact that restaurant job growth is expected to outpace the overall economy for the 13th straight year and it’s clear that the restaurant industry is once again proving to be a significant economic stimulant and strong engine for job creation.”

 
Strong Job Growth

The Association expects a jump in restaurant employment to 14.3 million individuals in the next decade – an increase of 1.4 million jobs.  Overall restaurant industry employment will reach 12.9 million in 2012, representing 10 percent of the total U.S. workforce. The restaurant industry is expected to add jobs at a 2.3 percent rate, a full percentage point above the projected 1.3 percent gain in total U.S. employment and the industry is expected to gain back all of the jobs lost during the recession by early 2012.  

 
Top Challenges

Food costs, building and maintaining sales volume, and the economy are the major concerns cited by restaurateurs.

 

“Because about one-third of sales in a restaurant go to food and beverage purchases, food prices are a crucial component for operators,” reveals Hudson Riehle, senior vice president of the National Restaurant Association’s Research and Knowledge group. “Last year, we saw wholesale food prices post their strongest annual increase in more than three decades. In 2012, we will see continued increases in the cost of some commodities, while price pressures will ease for others.”

 
Rise of Technology

Nearly 4 in 10 consumers say they’d be likely to use an electronic ordering system and menus on tablet computers at tableservice restaurants. About half said they would use at-table electronic payment options and a restaurant’s smartphone app to view menus and make reservations. At quickservice restaurants, about 4 out of 10 consumers say they would place online orders for takeout, use in-store self-service ordering kiosks, and use smartphone apps to look at menus and order delivery.

 

More than nine out of 10 restaurant operators said their restaurant will likely be using Facebook in the next year or two, with use of Twitter and smartphone applications expected to be on the rise as well.

 

Email and text messaging are proving to be an effective way for restaurant operators to reach their consumers. Roughly 3 in 10 of adults said they would like to receive an email with daily specials, while about 1 in 5 prefer text messages with similar information. If a restaurant’s specials were available on Facebook or Twitter, nearly one-third of consumers say they’d be likely to sign up, indicating that social media continues to be a powerful marketing tool.

 
Customer Trends

Food quality, customer service quality and value are the top attributes consumers look for when choosing a tableservice restaurant. For quickservice restaurants, customers are looking for food quality, value and speed of service when picking where to dine.

 

When it comes to food, the top menu trends are all about local sourcing and nutrition, especially kids’ nutrition. Nearly three-quarters of consumers say they are more likely to visit a restaurant that offers locally produced food items, and more than half of all restaurants currently offer locally sourced produce.

 

Similarly, nearly three-quarters of consumers say they are trying to eat healthier now at restaurants than they did two years ago, and a majority of restaurants agree that customers are ordering more such items.