Consumer Attitudes & Behavior

Debunk the common myths about food, labor, and fixed costs, and discover how technology-driven customer retention can transform thin margins into sustainable growth.

With sustainability driving booking decisions, hotels can stay competitive by modernizing HVAC systems with energy-efficient VRF technology.

AI, sustainability, and evolving traveler demands take center stage as global tourism reaches unprecedented heights.

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With 82% of consumers abandoning their carts, the right technology can streamline gifting and keep customers engaged.

Investing in better training programs, switching up recruitment strategies and addressing burnout head-on, will help companies ensure their entire frontline workforce is prepared to handle the holiday rush without sacrificing their well-being in the process.

In a market driven by guest experience, the American Innovation Index offers a unique perspective on how innovation is perceived.

With nearly 20% of hotel guests seeking EV charging options, hotels are rapidly adopting this critical amenity, boosting RevPAR and gaining new eco-friendly clientele in the process.