Live from HITEC: Westin St. Francis First to Pilot LodgeNet's Intel-Based Internet Concierge

The Westin St. Francis becomes the first hotel to pilot Lodgenet's Interactive Corporation's Mobile Internet Devices based on the Intel Atom processor. LodgeNet is demonstrating the iCon Mobile Concierge device at HITEC, and is planning to pilot the product in additional locations, as well as to develop further mobile services and applications for the hospitality industry.

Hoteliers are increasingly interested in implementing in-room technology capabilities that provide new in-room services to guests, and which can also generate operating efficiencies for their properties. These capabilities include interactive applications for in-room dining, spa booking, golf reservations, rewards programs and even automated in-room temperature and electricity controls. LodgeNet has been a leader in designing and implementing these applications through their interactive systems, and with today's announcement, is extending access to a wide variety of new services through portable devices.

Mobile concierge
At HITEC, LodgeNet and Wiotel, with support from Intel, are demonstrating the first project supported by their new initiative, the iCon Internet Concierge. This innovative new MID solution is based on the Intel Atom processor and the software experience has been designed by Wiotel specifically for the hospitality industry. The iCon can be integrated with a property's entertainment, guest access and property management systems, and allows the guest to order virtually any product or service available through the properties' networks during their stay. The iCon is designed to function as a mobile concierge and can be used as a bedside communication device for guests or as a mobile control for use by property staff.

The companies are currently piloting the new solution at the Westin St. Francis, and anticipate rolling out additional pilots over the next two quarters."The Westin St. Francis has a history of being first. Our guests expect the latest guest services innovation. LodgeNet and Wiotel offer us a logical way to leverage our IT investment to improve guest communications, create operational efficiencies, and add incremental revenue through enhanced guest service," says Mr. Jon Kimball, general manger of the Westin St. Francis.

LodgeNet is exhibiting in Booth 310 of the Anaheim (CA) Convention Center, June 23-25, and will be presenting a demonstration of the new iCon device at that location. For more information about LodgeNet's HITEC 2009 appearance and featured solutions.
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