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Self-Service

A collection of news, articles and other featured content about Self-Service.

The IT Progress Report

In order for innovation to yield measurable benefits, restaurants and hotels need to develop strategies that hinge on what they’re being told.

Little Caesars Launches Self-Service Mobile Order Pick-Up Station

Pizza company teams up with Sizzling Platter to launch RESERVE-N-READY at 55 Utah locations.

Zaplox to demonstrate self-service kiosk, complementing mobile key offering with an impact on guest satisfaction and operational efficiency.

Platform Is Easily Configurable for Point-Of-Sale, Self-checkout, Endless-Aisle or Any In-Store Touchscreen Application

It all started when the self-check-out at Target told me to remove my item from the basket. Oh. No. She. Didn’t.

The self-service POS solution is now integrated with MarketMan, a cloud-based inventory management.

Using an RFID wristband, the iPourIt technology can track each customer’s consumption to the tenth of an ounce, and the tab is automatically calculated upon checkout.

Self check-in technology allows guests to verify their identity by comparing one's face with an ID photograph.

The customer service experience improves when guests have access to online tools with self-service help.

Don’t miss eatsa co-founder and CEO Tim Young sharing at MURTEC in April how automation enables the seamless self-serve experience many customers are seeking.

Don’t miss eatsa co-founder and CEO Tim Young sharing at MURTEC in April how automation enables the seamless self-serve experience many customers are seeking.

In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.

Operator only workshop for QSR/Fast Casual will allow tech executives to openly share problems, solutions and predictions with each other regarding their use of IT.

Technology has changed many of the industry standards over the last 10 years, and today there is a growing opportunity to replace human interactions with computerized meditated exchanges. But is this trend eliminating the opportunity to provide customer service?

When customers reported being less than thrilled with long lines at Royal Caribbean's soda fountains, the cruise line installed self-service units. Guests who buy a beverage package are now given drink cups with RFID technology that validates the transaction.

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