Mobile Devices & Apps

Optimizing the Customer Digital Experience Means Mobile App Testing
Guests expect a seamless mobile app experience and get frustrated quickly when apps don't work as expected. Here are 10 best practices hotels can follow to keep guests happy.
One Hundred Shoreditch Leverages IRIS’ Digital Platform to Boost F&B Revenue
The London hotel reports strong revenue results with F&B tableside ordering since partnering with IRIS, the global provider of digital F&B and guest experience platforms.

Mobile Devices & Apps
The Cybersecurity Risks of Mobile-First Hotel Technology
Features like contactless check-in and app-based room keys have provided guests with a seamless and safe hotel experience.
Sponsored
Mobile Devices & Apps
Trend Report: Mobile Device Management for Restaurants
As the digital landscape evolves at an unprecedented pace, MDM is a critical tool for restaurants to enhance the guest experience, streamline operations, and more.
Mobile Devices & Apps
User-Generated Social Mapping Platform Raises $18M
Atly combines the power of social media-like knowledge sharing with mapping and location discovery tools to fuel a seamless, high-fidelity search experience.
Casino
Muscogee Casinos Adds Mobile App with Cashless Gaming, Loyalty
Core functions of Everi Mobile App include tie-ins to Everi's CashClub Wallet for cashless gaming, extensions of the operator's loyalty program, property content management tools, and restaurant reservations.
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Hotels
Key Data Points Around Hotel Guest Experience Technology
With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.
Drive-Thru
Panera Launches Drive-Thru Pickup Nationwide
In addition to traditional drive-thru service, customers can order ahead on the mobile app or online and pick up their order at the drive-thru window. Digital sales represent more than 50% of total system sales.
Contactless
The Contactless Customer: Which Digital Transformations Are Winning Over Hotel Guests
One survey found that 86% of people said they would choose one hotel over another if it had fully contactless mobile check-in, concierge, check-out and facility reservation services.
Labor/Workforce Mgmt/Scheduling
Leveraging Technology and Processes to Tackle the Worker Shortage
Help Wanted signs are commonplace in hospitality. Here’s how operators are leveraging tech to cope.
Mobile Devices & Apps
Applause State of Digital Quality Report Examines Comprehensive Real-world Testing Data, Analyzes Impact on Customer Satisfaction
Second annual report on more than 200,000 digital quality defects spanning all key industries, offers guidance and frameworks for improvement.
Mobile Devices & Apps
Why Adopting a Digital Communication Strategy Is Critical to Business Survival
The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same.
Mobile Devices & Apps
What Happens When the Hotel Tech and Finance Teams Join Forces?
An alliance between the CFO and CIO is essential for unlocking the full potential of digital technology and translating it into profit.
Mobile Devices & Apps
Convenience and Speed: Smart Technologies, Mobile Devices, and Hospitality Design
When planning and budgeting for new construction or renovations to existing facilities, it is best to incorporate mobile technology that enhances the overall guest experience.

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