Live from HITEC: MICROS Expands OPERA Capabilities with Cell Phone-Enabled Features
MICROS Systems, Inc., a provider of information technology solutions to the hospitality and retail industries, will debut new groundbreaking features available with MICROS OPERA Enterprise Solution at the 2009 HITEC Convention which will be held in Anaheim, California June 22 — 25, 2008. The new features in OPERA include customer facing technologies that will enhance the guest experience, streamline operations, and allow hotels to become more environmentally friendly.
OPERA's MyStayManager allows guests to manage their hotel reservations and travel itineraries from their mobile devices. Imagine a guest that is staying at your property making reservations, receiving real-time updates relevant to their stay, accessing essential travel services and information, and selecting from the unique activities and services your hotel offers ˆ' all through their mobile phone. The MyStayManager application will debut with the release of OPERA V5.0.01.04, and will offer reservation booking, profile management, check in and checkout, folio viewing, and restaurant reservation services. MyStayManager will even allow the guest to order room service directly from their PDA, into the hotel's MICROS point-of-sale system, delivering the order straight to the kitchen or bar; future versions of OPERA will include additional feature enhancements for the application.
OPERA's MyStayManager allows guests to manage their hotel reservations and travel itineraries from their mobile devices. Imagine a guest that is staying at your property making reservations, receiving real-time updates relevant to their stay, accessing essential travel services and information, and selecting from the unique activities and services your hotel offers ˆ' all through their mobile phone. The MyStayManager application will debut with the release of OPERA V5.0.01.04, and will offer reservation booking, profile management, check in and checkout, folio viewing, and restaurant reservation services. MyStayManager will even allow the guest to order room service directly from their PDA, into the hotel's MICROS point-of-sale system, delivering the order straight to the kitchen or bar; future versions of OPERA will include additional feature enhancements for the application.
Through seamless integration with MICROS Guest Connection and our premier activities partner, Open Course, the Resort Dashboard within the OPERA Activities Sheduler, provides a central location for hotel agents to schedule guest activities, such as dining reservations, spa appointments, rental items, and golf tee times. From a single screen, you can quickly book a reservation and schedule all activities for a guest. OPERA even provides the flexibility to schedule activities on a per person basis. This allows each activity to be reported against the individual for whom the activity was scheduled rather than linking the activities to the main profile on the reservation. This feature improves guest service by allowing sales agents to immediately identify all family members and view their past activities, which introduces valuable sales opportunities for offering additional activities and services to these repeat customers.
Texting simplifies hotel operations
"Texting" is an easy way to send simple written messages to the recipient's cell phone or PDA. Starting with V5.0.01.02, OPERA has drawn on the speed and directness of texting to simplify hotel operations from within several key areas. Reservation confirmations can be sent to guests who are on the go. Guest messages such as an urgent phone message or a package arrival can be sent easily. Room queues can be managed through automatic text messages to Housekeeping staff letting them know a guest is in queue for a particular room type and sending a text message to the guest who is relaxing in the lounge to let them know their room is ready.
MICROS will also demonstrate numerous other new OPERA features including the expanded "intelligence" capabilities of the OPERA Revenue Management System (ORMS) and OPERA Business Intelligence (OBI) to help you meet your business goals, including innovative rate shopper integration that enables call center agents or reservation clerks to view the same competitive rates the hotel guest is seeing during the reservation booking process. With more intelligent technology and functionality, each of these applications provides advanced calculations and views of your data, enabling you to easily make the best decisions.
Visit MICROS at booth 518 at the 2009 HITEC Convention which will be held in Anaheim, California June 22 — 25, 2008.