Customer Relationship Management (CRM)

Major Restaurant Brand Launches Customer Focused Mobile Apps
Crafter CMS and its Content-as-a-Service capabilities enables a global restaurant brand to improve its customer experiences, including online ordering and delivery, through new innovative mobile apps across 3000+ franchisees.
2017 LODGING TECHNOLOGY STUDY | Frictionless Hotels: Enabling the Omni-Experience
Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics. Sponsored.

Maestro PMS Social Media Tools Help Independent Hotels with Increased Bookings, Top TripAdvisor Ratings

Social-media savvy Maestro connects guests with channels for positive property reviews; Facebook direct booking widget delivers instant direct reservations.
Location-Based Machine Learning Gives Hotels the Power to Meet Guest Demands

Hotels that use mobile engagement strategies effectively can stand out in a crowded market and win the loyalty game.
Zebra Technologies: 75% of Guests Are Willing to Share Personal Information in Exchange for Tailored Promotions, Coupons, Priority Service or Loyalty Points

To create highly customized offers and perks, 74% of surveyed hotels/resorts are planning to implement location-based technologies within the next year.
5 Ways Social Media Has Transformed Tourism Marketing

Pixlee: From travel research to customer service, hoteliers cannot deny the impact social media is having on tourism marketing.
Fishbowl, Olo Partner to Deliver Optimized Customer Engagement for Restaurants

With their platform integration, the two companies will be able to leverage online ordering data for identifying customers and transactions.
iVeew Debuts Mobile Text Messaging Platform for Hotels

guestext is a non-app guest engagement tool.
TrustYou Infographic Reveals that 65% of Messages Capture Guest Opinions

The TrustYou platform allows hotels to learn exactly how guests feel about their services and amenities.
Hello Scout Launches in New York City

The text message concierge service for hotels is now live at five boutique properties.

Customer Relationship Management (CRM)

Major Restaurant Brand Launches Customer Focused Mobile Apps

2017 LODGING TECHNOLOGY STUDY | Frictionless Hotels: Enabling the Omni-Experience

Maestro PMS Social Media Tools Help Independent Hotels with Increased Bookings, Top TripAdvisor Ratings

Location-Based Machine Learning Gives Hotels the Power to Meet Guest Demands

Zebra Technologies: 75% of Guests Are Willing to Share Personal Information in Exchange for Tailored Promotions, Coupons, Priority Service or Loyalty Points

5 Ways Social Media Has Transformed Tourism Marketing

Fishbowl, Olo Partner to Deliver Optimized Customer Engagement for Restaurants

iVeew Debuts Mobile Text Messaging Platform for Hotels

TrustYou Infographic Reveals that 65% of Messages Capture Guest Opinions

Hello Scout Launches in New York City