Customer Relationship Management (CRM)

Communicating with guests mid-stay using three simple open-ended questions via the tech platform of their choice leads to improved guest experience, hotel performance.

Harley-Davidson’s former director of communications strategy will rev up MURTEC, sharing how businesses can improve their competitiveness and avoid margin-killing commoditization.

Tool delivers simple surveys via SMS to make CX rating easy and measurable.

Aislelabs Connect was enabled in all 140 stores through Pizza Nova’s existing Wi-Fi infrastructure, allowing the chain to collect rich customer data

Cloud-based integrated system uses advanced machine learning technology to deliver for a clean, robust, single view of the guest.

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Medallia can now help restaurants and hotels better understand what guests are saying on review sites, drive repeat business and mine data to uncover new customer insights.