Customer Relationship Management (CRM)

Saves hotels valuable time and improves operations by allowing staff to reply to most reviews without leaving the TrustYou platform.

ALICE helps Montage Los Cabos improve communication flow across the resort, directly impacting guest reviews.

CloudCherry provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities for customers operating contact centers in the cloud or on-premises.

Best Western executive leadership shares insights to strategy behind the global hotel brand purchasing a PMS provider.

Unlocking ROI: Balancing Customer Experience with Business Enhancement

In this research report, HT explores what consumers want when it comes to tech rollouts at hotels and restaurants and how hospitality companies are faring so far in meeting consumer expectations.

First half of 2019 sees ESA implement a new PMS, CRM, mobile app and network/broadband tech.

Platform built on Salesforce improves effectiveness and efficiency of operations, enables growth.