Customer Experience/Service

MAX Burgers will use mParticle to improve personalization in the MAX mobile app, make communications more relevant and simplify the purchase process.

To succeed during the pandemic and in whatever business conditions emerged post-pandemic, Charlestowne Hotels believed investing in technology would be a core pillar for success.

From push notifications to offering rewards, hotels need to rethink how they're engaging with guests via their app to not only encourage bookings but prevent customers from uninstalling their app.

The two companies will work together to provide player account management and backend infrastructure for G3's upcoming esports wagering platform.

Working with Swisscom and PPDS to deliver a full RF and IP upgrade with hybrid Wi-Fi connectivity across the entire premises, the property can now offer guests linear and nonlinear TV and radio channels, integrated Netflix, Chromecast built-in, as well as access to thousands of apps via the Google Play store.

Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.

Guests can now join the waitlist and pay at the table from the mobile app.

When the guests at participating restaurants enter their phone number to check-in to a loyalty program powered by Spendgo, they will automatically be sent a text approximately when they’ve finished their meal asking them about their experience.