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09/02/2021

Ovation, Spendgo Partnership Creates Seamless Link Between Loyalty and Feedback

When the guests at participating restaurants enter their phone number to check-in to a loyalty program powered by Spendgo, they will automatically be sent a text approximately when they’ve finished their meal asking them about their experience.
Anna Wolfe
Senior Editor - Restaurants
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Ovation, the SMS-based guest feedback platform, and Spendgo, a loyalty and marketing platform, announced a partnership that will enable restaurant owners to smoothly gather actionable feedback from customers and elevate the loyalty experience.

When the guests at participating restaurants enter their phone number to check-in to a loyalty program powered by Spendgo, they will automatically be sent a text approximately when they’ve finished their meal asking them about their experience. Through Ovation’s quick two-question survey, guests are connected directly to managers, leading to resolved concerns and improved operations. From there, satisfied customers are encouraged to create more direct orders, redeem promotions sent through email and text message marketing, and build stronger relationships with restaurants through Spendgo’s loyalty solutions.

 

[How Cunningham Restaurant Group Leverages Customer Feedback]

According to Aria Pramesi, Head of Operations at The Teahouse and a mutual customer, “We have seen a very substantial increase in the amount of feedback we are getting since the integration launched. Our customers can directly send feedback to us at their convenience, and it’s clear that they see this as the best of both worlds!”