Customer Experience/Service

Maryland resort leverages technology purpose-built for hotels to provide guests with seamless access to personal streaming content and hotel information on guestroom televisions.

Digital technology solutions that truly hero a best-in-class UX approach provide a smoother, more seamless experience that caters directly to the new demand from guests.

Learn the importance of personal and convenient digital messaging services and revamping customer engagement platforms.

Startup Spatial believes that using sound to give guests an oceanfront dinner when the ocean is miles away or a spa experience in the middle of the rainforest when the guest is actually in downtown Manhattan will be the next big thing for hospitality.

NYC to roll out mobile app.

Hotels using the Windsurfer Booking Engine saw a combined record 3.3 million visitors in June 2021 and 3.4% of those travelers converted into bookings.

Daily housekeeping has become a sacrificial lamb as hotel brands look to economize, but technology could hotels plan for and alleviate current housekeeping issues.

As casinos open to full capacity, attendance is rising, and owners have the opportunity to strengthen their relationships with new and existing guests and develop a more loyal clientele.