Customer Experience/Service

Brightloom uses first-party data, machine learning and predictive modeling to deliver results for more than 30 brands.

Spotty cellular coverage or “dead zones” inside your hotel can frustrate guests and discourage them from staying at your property again.

TableSafe Payments data sees growing revenues, transactions in 2021.

Infor HMS to help connect multiple properties through secure hospitality cloud platform.

While travel and hospitality companies work to build back their onsite, face-to-face employee base, a concurrent need is to implement a smart CX strategy that attracts crucial behind-the-scenes support.

Good news: 80% of Americans and Australians and 77% of UK travelers are not opposed to their personal data being used to improve their stay, which provides an open opportunity for hoteliers to meet the new highs in standards that are now expected.

New data offers insights and implications that can help hoteliers prepare for a still-uncertain future.

The integration combines the Punchh platform’s rich view of customer interactions across multiple touchpoints with Tattle’s ability to track incredibly detailed customer feedback across all ordering channels.