Customer Experience/Service

Excellent customer service used to be useless if your guests did not speak the same language as hotel staff; that is no longer the case.

Charlestowne’s latest tech investments provide the infrastructure necessary to manage all 50+ hotels from one central hub while strengthening the framework for a number of the company’s core disciplines, including marketing services, revenue management, strategic operations and F&B management.

This approach benefits guests, staff and operators.

The pilot program rolls out today with free deliveries at select Hyatt Place locations in the U.S., expanding the brand’s Necessities Program.

The latest in digital technology and experience design offers companies an opportunity to get customer experience right by making travel and dining safer, more convenient, and less stressful.

Guests staying at LEGOLAND® Hotels in New York and California are speaking with LEGOLAND characters and engaging with all aspects of the brand, hotel, and theme parks from inside their rooms using Volara’s hands-free, voice-first, guest-engagement platform with Google.

Butler Hospitality recently added the Canopy by Hilton Washington DC Embassy Row to its list of 100+ hotel clients. HT caught up with CEO and Founder Tim Gjonbalic to get the scoop on the food-as-a-service model, the tech involved and its top source of employee referrals.

The luxury African hotel, resort, and casino group will deploy the INTELITY platform across all properties to modernize service with mobile, contactless technology.