Customer Experience/Service

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Guests of the Courtyard by Marriott Atlanta Airport West and the Hampton Inn and Suites I-285 and Camp Creek utilize real-time flight information kiosks and display boards to track flights.

Just a few minutes away from Miami is the Ramada Hollywood Beach Resort, an extensive resort complex with hotel rooms, private condominiums and diverse shopping opportunities. Learn how this popular resort protects its guest and staff with a cutting-edge surveillance system.

Providing guests with consistent and robust wireless internet is a must these days for hotel operators. Give guests the technology that they want while tapping into the environmentalism segment with the addition of solar WiFi solutions.

Management for the Beijing, China-based Sequoia Café expands its takeout services by giving customers the ability to order items through BigHoller's online ordering services.

The Westin St. Francis will soon complete the installation of SAFLOK's MT lock and system 6000 operating system in all 1200 guest rooms, 28 meeting rooms, and common areas.

The Bardessono Hotel in California's Napa Valley is able to increase housekeeping speed and efficiency with MTech's room expeditor tool operating on the Apple iPhone/iPod touch platform.

According to a recent survey, nearly 60 percent of those aged 35-54 said that they would not return to a hotel due to poor or no cell phone reception.