Customer Experience/Service

A new industry report from CTIA reveals that nearly half of U.S. enterprise decision-makers from a range of industries agree that wireless applications are important or absolutely essential to remaining competitive.

The December 2009 opening of the 67-acre CityCenter metropolis is expected to deliver the most technologically-advanced guest rooms anywhere in the U.S. From solutions that foster personal automation to its next-generation networking capabilities, Scot Campbell, senior vice president and CIO for MGM Mirage, takes us inside the guest room technology of the industry's most-watch project.

Skyline Chili will complete the installation of QSR's ConnectSmart Kitchen solution and PCMS' BeanStore point-of-sale system by 2010 to enhance restaurant speed and accuracy.

From user-generated reviews, video and photos, to social networking sites like Facebook and Twitter, hospitality operators can expect the influence of social networking to take greater hold over their customers' buying decisions in 2009.

The Signature at MGM Grand joins Preferred Hotels & Resorts' roster of hotels.

As the self-booking trend continues to gain momentum in the hotel segment, it is imperative for operators to build an innovative Web presence, in conjunction with new online technology strategies, to capture online revenue. The Strathcona Hotel, recipient of the 2008 eMarketer of the Year award, shares its Web reservation generating secrets.

The restaurant franchise partners with HVS Executive Search to bring its recognized brand to hotels across the country.

A new study by CHD Expert finds that electronic room sales in Germany are booming for 66% of its top hotels.