Customer Experience/Service

Ernst & Young identifies the ten key trends that will shape the hospitality industry in 2009 in its most recent report. Green practices, globalization and business development are just some of the trends that make the list.

Thayer Lodging Group announces that they will double their inventory of PURE Allergy Friendly rooms from 280 to 560 this year, based off of the company's 171% cash return for its PURE room investment from 2008.

Chartres Lodging Group's Dallas and Denver Sheratons will complete the rollout of an occupancy-based energy management network from Telknet Inc. this April.

TravelCLICK announces a strategic partnership with Google's AdWords online advertising program in an effort to help hotels drive website bookings.

The ability to create seamless, personalized guest service is one of the key business philosophies for management at the citizenM Hotel Group. With the adoption of a data-centric guest services framework, citizenM is able to deliver highly personalized and fully automated services to their guests.

Amadeus joins the BlackBerry Alliance Program and is developing an application that allows travelers to download trip information straight onto their BlackBerry smartphones.

The partnership between Virtual Works and VFM Leonardo will allow Costa Rican hotels to strengthen their online presence through the distribution of videos, 360 degree virtual tours and photos across a visual content distribution network.

All W Hotels to be build over the next three years will feature the elements AM / FM radio from sonoro audio.