Customer Experience/Service

In an economy where hoteliers cannot afford to lose one customer to a competitor, it is crucial that operators understand guest technology preferences and accommodate them. Two technologies that have a lot of influence on guests' decisions to return to a hotel: reliable cell phone coverage and high speed Internet access.

Hoteliers are well aware that a large number of travelers suffer from allergy related health issues. Learn how management for the Four Points by Sheraton created an entire allergy-friendly floor with the help of a revolutionary purification system.

Millennium Hotels and Resorts forms a marketing partnership with Cvent to showcase exclusive planner promotions designed specifically for meeting planners who use the Cvent Supplier Network.

Viral mechanisms such as Twitter and Facebook are quickly becoming common vehicles for guests to talk about their restaurant experiences, be it good or bad. By tying guest satisfaction data to a business intelligence solution, operators can accurately measure and track store performances. Here's how.

Wireless Internet and green technology are two solutions that can really differentiate one hotel from the next. Learn how to leverage a solar WiFi solution to give guests the eco-friendly connectivity that they crave.

PhoCusWright unveils revised forecasts for the U.S. total and online leisure/unmanaged business travel market through 2010.

The Web-based interface allows hoteliers to put non-technical hotel staff in control of conference Internet services.

Orlando and Las Vegas remain the most popular summer destinations for 2009, followed by San Francisco, Los Angeles and Miami according to ASTA's 2009 Hot Spots for Summer survey.