Customer Experience/Service

Stockholm's Scandic Hotels renews its contract with Pegasus Solutions' Global Commission Processing for an additional three years.

Doubletree Beach Resort Tampa and Ramada Inn Salt Lake City select TELEVUE as their free-to-guest television programming provider.

The San Francisco Soup Company's selection of MonkeyCatering will enable reliable online ordering and detailed production management to support the restaurant's expanding catering and delivery business.

InterContinental San Juan Resort & Casino is able to easily log and track guest requests through the Web-based GoConcierge.

The New Yorker Hotel offers free WiFi Internet access for guests as part of its recent $70 million renovation.

Jumeirah Essex House's system allows guests to order popular amenities and services from guestroom TVs.

According to recent data released by COLLOQUY, membership in loyalty reward programs has climbed: airline frequent flyer memberships are up 9%, hotel reward programs rise 26%, and gaming programs soar 37%.

The partnership between MSI and MeetingMax International offers clients using WinSAM a complete solution for their meeting and event needs.