Customer Experience/Service

One-third of consumers find retail loyalty programs "more important" when battling tough times, says a recent report by COLLOQUY. Eighteen to 25 year old Millennials represent the fasting growing demographic.

In a survey commissioned by the Wyndham Rewards loyalty program, twenty percent of Americans would be unable to take their next vacation without cashing in rewards points.

RateTiger will assist MICROS by providing rate shopping data from RTShopper which will be integrated into the MICROS OPERA PMS, OPERA Reservation System and OPERA Revenue Management System products.

Catering sales remain one of the fastest growing areas of the restaurant industry, representing a critical source of revenue. Whether a restaurateur already has a successful catering program or is looking to implement one, learn the top four essential best-practices to building a winning catering and delivery program.

Passkey's online technology allows hotels to optimize their group performance and meeting planners to track their events in real-time.

The Omni Hotel at CNN Center in Atlanta, GA and Omni Shoreham in Washington, DC deploy high performance BelAir Networks' WiFi infrastructure.

The competitive QSR marketplace relies on more than speed of service alone to draw valuable customers in the current economy. Arby's takes its guest feedback mechanisms up a notch with a real-time customer service reporting system to provide superior guest satisfaction and boost employee morale.

Sheraton Hotels & Resorts will soon roll out PCs using Windows 7 that will give guests in the hotels' Link@Sheraton, a new way to stay connected and find information about local attractions, restaurants and more.