Customer Experience/Service

Since launching this past summer, Chipotle's iPhone application has become one of the highest rated applications and has been downloaded by over a half million customers.

According to the Pegasus View for November 2009, although both global distribution and alternative distribution system net revenues have increased since 2008, the numbers still fall short of 2007 levels.

A new Cornell study focuses on the potential value and probable challenges of electronic communication methods. The handling of email interruptions and customer responses are among the key areas where improvement is needed.

CityCenter's ARIA Resort & Casino and the Mandarin Oriental hotel are leveraging a technology from Control4 to give guests control of every aspect of their room environment, while providing CityCenter with an unparalleled control of energy usage.

Experimentation nation, umami, and food with benefits are just three of the top 10 trends to watch in 2010, according to the experts at The Food Channel.

For the past year, most businesses have been forced to operate in survival mode by focusing on internal operations while significantly reducing, if not altogether abandoning, external marketing and customer engagement efforts. But according to a Hospitality Technology readership poll, this tide is turning.

The Oneida Nation Tribe of Indians Enterprise, which consists of Oneida Retail, Oneida Casino with its five satellite locations, and the Radisson Hotel, has selected the MICROS 9700 Hospitality Management System to better manage its operation, increase employee productivity, and improve guest service.

As the iPhone and its App Store continue to take the mobile community by storm, many hospitality operators are quickly jumping onto the bandwagon to cash in on the growing trend. Learn what it takes to get an iPhone app up and running from Pizza Hut, Chipotle and Choice Hotels.