Customer Experience/Service

This suite of information products, data analytics and marketing services will enable decision makers to understand industry spending activity; evaluate their sales performance; and focus direct marketing efforts to target the very best prospects and hard to reach segments.

Harrah's will pilot an interactive digital signage solution that features touch capabilities to foster the delivery of services directly to customers, reduce perceived wait times, and share up-to-date schedules and news, where and when customers need them most.

Starting this month, Caesars Palace Las Vegas will offer its guests an iPhone application that features GPS capabilities, plus a new user-friendly mobile phone service designed to fast-track hotel check-in.

Wired throughout for high-speed and wireless Internet access, the Millennium Broadway Hotel New York has 45 mbs of bandwidth for its rooms as well as 45 mbs of bandwidth for events, totaling 90 mbs of secure access.

A new Cornell Center for Hospitality Research study finds that hotel guests are more likely to think a rate setting practice is fair when they know how the rules work.

Hospitality Technology is now accepting nominations for the 2010 Hotel Visionary Awards, which honor hotel companies for their outstanding achievement in delivering technological, operational and overall excellence to guests within the last year.

Technology has changed many of the industry standards over the last 10 years, and today there is a growing opportunity to replace human interactions with computerized meditated exchanges. But is this trend eliminating the opportunity to provide customer service?

Rebecca's Cafe is benefiting from a month over month growth in its online orders as a result of selecting BigHoller's restaurant online ordering system to attract and maintain repeat customers.