Customer Experience/Service

According to a new survey, women are more likely to cut spending than men when the economy turns, and they are also more likely to try a new restaurant through the enticement of coupons.

The new Choice Hotels website comes as a result of direct feedback and input from hotel guests as well as extensive consumer research. Key features include enhanced search capabilities, improved Choice Privileges pages and more.

Together, financial incentives and consumer demand are likely to encourage the hospitality industry to continue developing more environmentally-friendly hotels, resorts, spas and convention centers. Deloitte briefly summarizes the risks and rewards for those that choose to build more sustainably.

A combined social media strategy that taps into the viral power of Facebook, Twitter, YourTube and Flickr is helping the Hilton Hotel Falls/Fallsview hotel to become increasingly transparent. Management can now identify guest problems and address them almost immediately.

The five-unit sandwich shop decided to launch its own iPhone app with the goal of placing its business in front of a much broader group that's constantly on the move.

iBAHN data shows that Internet use by both business and leisure guests at leading hotels, as measured by number of data packets per guest session traveling on iBAHN's proprietary network, increased more than 50% in 2009.

According to ABI Research, although worldwide revenue from such systems totaled only $869 million in 2008, it is projected that annual earnings will exceed $2 billion by the end of 2014.

A new study from the Cornell Center for Hospitality Research connects customer demographics to consumers' preferences for the arrangement and types of food outlets at shopping malls.