Customer Experience/Service

Hotelligence360 is an integrated, multi-channel reservation, rate, and marketing intelligence application that allows hoteliers to forecast future trends and predict shifts in consumer patterns before they occur, giving users a clear competitive advantage.

When competitive properties started slashing room rates in an effort to attract travelers in 2008, Sleep Inn's management faced a dilemma. How could they stay competitive without having to cut room rates? Their solution: add additional value to their rooms through an innovative in-room media system.

The McDonald's Operators' Association of Southern California extends free Wi-Fi services to more than 600 franchised and company-owned McDonald's restaurants in the counties of Los Angeles, Orange, Riverside, San Bernardino and Ventura.

The new app allows event managers and organizations to entertain and inform guests instantly through their cell phones, before, during, or after an event.

Based on original PhoCusWright research and proprietary data provided by three major GDS companies, the study found that the GDS industry processed more than 1.1 billion travel transactions in 2008 representing more than US$268 billion in global travel sales.

The international brand of more than 1,700 mid-priced Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton Hotels, has earned the distinction of best mid-priced hotel by the annual Travel Weekly Readers' Choice Awards survey.

Wow Bao's iPhone app uses a real time point of sale integration approach to show customers current menu prices and taxes, as well as previous orders and preferences.

With a record 330 new exhibitors, major technology trends unveiled on the 2010 CES show floor included 3D TV, mobile DTV, connected TV, green technologies, tablets and apps.