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Customer Experience/Service

  • Scotland's Turnberry Resort Caps off Recent Renovation with New Guestroom Locks & Safes

    During its recent renovation, the luxury resort opted to install Signature RFID locks by VingCard and SENTINEL II guestroom safes by Elsafe to ensure guest security.

  • Kimpton Hotels & Restaurants to Target Group Meetings Biz with Cvent Alliance

    Kimpton looks to position its properties as an ideal fit for small-to-medium-sized meetings through its marketing alliance on the Cvent Supplier Network.

  • In-Room Flight Info Aids Snow-Bound Travelers at Crowne Plaza Dulles

    Three hundred and fifty grounded guests were able to monitor flight statuses from their rooms; the property gained added revenue through providing guests with this service.

  • Winning with Mixed Marketing

    A mixed marketing campaign that aligns electronic initiatives with front-line employees may be the right combination needed to better engage customers. Auntie Anne's chief marketing officer explains why.

  • Get Social, or Get Left Out

    Though social networking tools are powerful customer engagement tools, they must be well planned and carefully implemented to avoid pitfalls. Learn top strategies for social networking success.

  • 5 Guest Room Tech Trends

    Find out which in-room technology trends will have the most impact on guest satisfaction and your bottom line. Next-gen game consoles, in-room concierge systems and high-def content are just some of the solutions that are expected to "wow" guests.

  • An Eventful Year

    Last year may have been a tough one for hospitality, but 2010 offers some promise. Stellar attendance for HT's spring events is a sure indicator that food and lodging companies are on the mend, thanks to attendees' overwhelming willingness to get out there and book travel.

  • Avoid 2009's Hospitality Hacker Blitz: 15 Need-to-Know Methods of Attack

    According to the 2010 Global Security Report, hospitality breaches accounted for a whopping 38% of all braches investigated by Trustwave SpiderLabs last year. Go inside the anatomy of a data breach, plus discover some of the top solutions that can help operators in their battle for PCI compliance.
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