Mobile Hotel Concierge System Promises to Streamline Efficiency, Reduce Cost

Gold-Mobile, a provider of Mobile Enterprise CRM Solutions announces the deployment of its innovative mobile platform with Compcierge, a provider of hotel and hospitality guest services solutions. The Compcierge Mobile solution suite consists of four plug-and-play mobile applications that promise to streamline efficiency and reduce cost, while delivering new premium guest services. The new Compcierge Mobile solution has been implemented by the Renaissance Mayflower Hotel and Capitol Hill Towers in Washington, DC.

"The new Compcierge mobile messaging solution is fast, easy-to-use, cost effective and quite efficient -- we love it", says Robert Nagys, guest services manager, Renaissance Mayflower Hotel, Washington, DC. "It is so easy now to send a reservation or restaurant's address to a guest now."

Compcierge Mobile enables the concierge, front desk, and management staff to service more guests in less time while ensuring staff coordination for significant events and peak busy periods. The system also benefits high end condo and luxury apartment management.

"Having the SMS texting features is so awesome", says Selena Stokes, concierge manager, Capitol Hill Towers - Washington, DC. "Now we can notify our residents about their incoming packages quickly, easily and efficiently. It's so simple to use and cost efficient, plus it beats the old process hands down."

Compcierge Mobile is a turnkey hosted solution (SAAS) consisting of four mobile hospitality modules that "mobilize" and "streamline" hotel operations and marketing, including:

  • Concierge: informs and engages guests while they are mobile
  • Guest Feedback and Surveys: convenient "in-the-moment" input captures real-time guest feedback for quicker problem solving
  • Operations: improves staff management and shift coordination
  • Marketing: enables strategically targeted, real-time promotions to increase occupancy, dining, spa, and other revenue producing services
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