How are self-service technologies impacting the foodservice and lodging industries in 2011? Annual study reveals the trends and emerging innovations that are helping to influence adoption and overall perception among operators and consumers.
What IT projects are hoteliers focused on in 2011? What are the biggest trends affecting the lodging industry? 2011 Hotel Technology Forum speakers and attendees, including Hilton, Morgans Hotel Group and Benchmark Hospitality International, answer these questions and more in our exclusive video series.
While restaurants have a much more balanced approach to business objectives in 2011, such as increasing same store sales and guest counts, increasing the average dollar value of guest checks ranks low on their priority list.
The rise social media has undoubtedly required hospitality executives to rethink their approaches to marketing and customer engagement. Learn how Hilton, McDonald's and Royal Caribbean are building better online relationships with their guests.
Internet marketing system allows Washington Duke Inn & Golf Club guests to pre-plan and book excursions to nearby attractions and recreational activities, resulting in fewer cancellations and additional revenue.
