For the second year running, Cheesecake Factory is the nation's favorite casual-dining restaurant, according to an annual consumer restaurant chain survey conducted by Market Force Information.
The integration of MTech's Hotel Service Optimization System to the SuiteLinq marketing platform promises to facilitate quicker response times to guests' requests for services, enhance operating efficiencies, and improve overall customer satisfaction.
New Technomic study aims to better position foodservice operators for growth and success by exploring how restaurant patronage decisions are made by American families.
To meet growing guest demands for HSIA, the 23 property Larkspur Hotels & Restaurants is replacing its legacy network of access points with Ruckus Smart Wi-Fi indoor products.
Consumers have trouble believing that large companies are genuine in their sustainability efforts. A new report from Cornell provides insight to help reverse the backlash.
Loews Hotel is migrating to the Hotel Service Optimization System (HotSOS) from MTech, giving the hotel a comprehensive tool to manage service delivery, incident response and more.
J.D. Power and Associates' 2011 guest satisfaction study highlights the hotel brands that are leading the pack in guest satisfaction scores, as well the as top overall opportunities for improvement.
SoftBrands' HMS solutions will provide Larkspur with the framework to create dynamic "guest experience" packages, enabling guests to personalize their own hotel stay experiences.
