MTech, SuiteLinq Partner to Respond Quicker to Guests' Service Requests

MTech has recently entered into an integration partnership with Exton, Penn.-based SuiteLinq Inc. to facilitate quicker response times to guests' requests for services, enhance operating efficiencies, and improve overall customer satisfaction. SuiteLinq's interactive portal enables guests to place orders using devices such as TV's, desktop computers, touchscreen devices and mobile applications that generate service orders in MTech's Hotel Service Optimization System (HotSOS). The result is a more engaging guest-service environment created by seamlessly integrating hotel marketing content with guest response technologies and work-order processes.

 

SuiteLinq is a fully integrated marketing platform that provides digital content, connectivity, interactivity and commerce-ready delivery programs specifically created for the global hospitality industry. MTech is a leading provider of guest-response, asset protection and workflow automation solutions to more than 2,000 hotels in nearly 50 countries. HotSOS enables lodging and gaming operations to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows.