Customer Experience/Service

Hilton Worldwide, Flamingo Las Vegas, LaQuinta Inns & Suites and Gaylord Entertainment Take Top Honors at the Annual Hotel Tech Forum.

Sheraton Toronto Centre has teamed with PSAV to provide adequate power distribution across the property.

A new alliance between tech providers yields a new front desk bypass solution.

A Marriott brand 82-room hotel employs INNCOM INNcontrol to regulate room temps.

Touchscreen efficiency eliminates redundancies at the point of service and is now offered as part of Harbortouch's Free POS System Program.

An in-suite virtual concierge system from Toushay, Inc. is deployed to enhance the customer experience at Air Canada Centre.

A new Atlantic City lifestyle resort launches with SuiteLinq, putting amenities at guests' fingertips.

Empathica Local provides multi-unit location managers with relevant customer insights on what areas of their business they need to improve for customers, actionable plans, and best practice coaching tools.