Customer Experience/Service

Kitchen Automation Leads to Increased Sales and Customer Satisfaction
Bombay CafÉ in central London uses QSR ConnectSmart solution from CST to deliver better customer service, faster table turnover and higher profits.
2012 Hotel Visionary Award Winners
This past April, Hospitality Technology magazine announced the winners of the 2012 Hotel Visionary Awards at the Hotel Technology Forum. Four forward-thinking hotels were awarded the honor in two categories: Infrastructure Innovator and Guest-Facing Innovator. This year's honorees are Flamingo Las Vegas, Gaylord Entertainment, Hilton Worldwide and La Quinta Inns & Suites. The executives behind the technology initiatives share the award-winning hotels' stories.

Feds Offer Best Practices for Customer Privacy

As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
Cloud BI Reduces Labor and Automates Processes for Hotel Group

Texas Western uses cloud BI to automate data gathering, analysis and reporting for 53 hotels.
Turning Potential Into Power

Knowledge is power, but only if you use it. The challenge facing the hospitality industry goes beyond merely connecting with guests on social channels, but how to turn information from those connections into actionable CRM data.
Casino Bets on Guest Survey System to Turn BI into Actionable Items

The Black Bear Casino Resort has selected the UniFocus GUESTScope Survey Solution to determine what is important to its guests.
Web-Based Tool Manages Negative Guest Reviews

Lodging Interactive is offering a free trial of its proprietary Guest Review System that gives hotels managers an easy way to respond to comments in real time.
GHA's New Website Personalizes Guest Experience

MICROS eCommerce launches the new interactive website for Global Hotel Alliance's Loyalty Program, GHA Discovery.
Online Reviews Yield Big Gains in Business Intelligence

Concentrics Restaurants evaluates online feedback of locations such as Murphy's to address complaints, implement changes and improve customer satisfaction.
Hotel Installs New Tech to Enhance Guest Communication

The Hotel Regatta, Finland implements Quadriga's Sensiq Edition to provide easy and intuitive guest to front-desk communication.

Kitchen Automation Leads to Increased Sales and Customer Satisfaction

2012 Hotel Visionary Award Winners

Feds Offer Best Practices for Customer Privacy

Cloud BI Reduces Labor and Automates Processes for Hotel Group

Turning Potential Into Power

Casino Bets on Guest Survey System to Turn BI into Actionable Items

Web-Based Tool Manages Negative Guest Reviews

GHA's New Website Personalizes Guest Experience

Online Reviews Yield Big Gains in Business Intelligence

Hotel Installs New Tech to Enhance Guest Communication