Customer Experience/Service

HTNG hotelier members have voted Philips Media Suite the winner of the third annual Innovation Award Competition.

Yumilicious leverages Mocapay for a mobile loyalty program that enables customers to participate in tailored promotions and offers directly from their phones.

New online tool transforms the hotel design process while a virtual valet and connectivity stations continue to enhance the guest experience.

Three Dorchester hotels including Beverly Hills Hotel, Hotel Bel Air and 45 Park Lane add the Control4 hospitality solution to automate the guest experience.

A new mobile app puts functionality in guests' hands ranging from reserving tables and ordering takeout to finding a location.

ConnectSmart solutions from QSR Automations ensure the highest level of profit and productivity through smooth kitchen operations, order accuracy, and efficient seating. By putting servers, hosts, managers and kitchen staff in constant contact, ConnectSmart capitalizes on every transaction, reservation and up-to-the-minute change, to ensure that every guest has a memorable and positive experience.

A national survey of restaurant goers reveals top factors in diner satisfaction and how guests make dining decisions. Implementation of technology can help in all these areas.

Guests are more connected than ever and hospitality operators must harness mobile technology to increase sales and foster positive customer relationships.