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Guest Satisfaction Surveys Yield Valuable Feedback for Spa

When Pete Ells arrived at Ojai Valley Inn & Spa as managing director, he knew that he wanted to bring UniFocus’ MEETINGScope meeting planner satisfaction survey and GUESTScope guest satisfaction survey solutions with him. He had used both at his previous place of employment and didn’t want to leave behind the benefits he had been receiving.
MEETINGScope assists the property in building loyalty with meeting planners by creating additional dialogue with them throughout the sales, planning and delivery process, focusing on issues that impact value and perception. The system also helps to close more meetings business with its Meeting Planner Profile, helping to identify hot button issues so you can better understand the needs of individual planners.
GUESTScope puts meaningful knowledge about guests at the fingertips of key management staff and dramatically helps improve the service recovery success rate with more timely, effective feedback analytics and personalized follow up.
Key staff members are given the information needed to make faster and more effective service recovery efforts with real-time alerts that are received after a guest has submitted a survey. Management is also able to see how well the staff is resolving the problems and how fast the resolution is taking place.

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