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Hotel Improves Guest Relations with Feedback Analysis

Kempinski Hotels, Europe's oldest luxury hotel group with a portfolio of 80 five-star hotels in 30 countries, has teamed with ReviewPro, provider of online reputation and social media analytics for the hotel industry. ReviewPro's award-winning solution has been implemented to help improve Kempinski Hotels' ability to listen and respond to guest feedback to enable the group to deliver even more extraordinary customer experiences.
Kempinski switched to ReviewPro for a number of reasons, including the fact that they offer online guest feedback from more sources and in more languages than their competitors, including more than 100 online travel agencies, review sites and social media platforms. Also, ReviewPro's sentiment analysis of guest feedback analyzes reviews in their native language and offers valuable insight into operational and service strengths and weaknesses.
ReviewPro's new Revenue Optimizer tool, allows hotels to maximize ADR, occupancy and RevPAR by comparing the Global Review Index™ and rates of our hotels with those of direct competitors. The company also offers an in-depth engagement and support department which provides unparalleled guidance worldwide.
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