Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 9/27/2023
The Case for Modernizing Your Customer Value Score
Customer scores drive many important resource and staffing decisions, but most of these scores are derived from incomplete and highly flawed data. - 9/26/2023
How Digital Signage Can Support Hotel Food and Beverage Sales
With digital signage, hotels can create customized menu boards for restaurants and bars that include user-generated visuals, showcasing local specials, seasonal ingredients, and real-time updates to food and beverage offerings. - 9/26/2023
Elevating Group Sales in the Revenue Management Mix
Without incorporating group data into sales and revenue management strategies, we can never completely accomplish total revenue management. - 9/25/2023
The Total Cost of Ownership in Guest App Software: Navigating Between On-Premise, SaaS and Agency-Built Solutions
It's an opportune moment for CIOs and CTOs to reevaluate the TCO of their existing or soon-to-be Guest App Software. - 9/25/2023
How Sharing Information Between Hotel Departments Via Tech Is Changing the Future of Hospitality
Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology. - 9/24/2023
Uncovering the Advantages of a Cloud Communications System
Most PBX equipment is nearing the end of its lifecycle as many hotels purchased their PBX system 10-15 years ago. Like any aging technology, it requires ongoing maintenance which is getting harder and more expensive to provide. - 9/24/2023
CASE STUDY: Gekabi Chub Cay Private Island Resort Cuts Energy Use in Half
Energy waste is unacceptable at this island resort because it’s completely disconnected from any larger power grid and must produce every watt of power used on the island. - 9/21/2023
Navigating the Metaverse: Innovations and Opportunities for the Hospitality Industry
The metaverse is not just a trend; it's a paradigm shift that will redefine how guests interact with your brand. - 9/21/2023
From AI to the Cloud: Revolutionizing the Guest Experience in Hospitality with Modern Communications Solutions
Now is an ideal time to evaluate your organization’s digital transformation and how modern communication solutions can help meet guest and employee expectations. - 9/21/2023
Implement AI to Boost Employee Engagement, Retain Workforce
The average turnover rate in the United States is 13%, but in hospitality it's a staggering 73.8%.
