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Michal Christine Escobar

Senior Editor (Hotels)

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry.  She has more than five years of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.

BLOG POSTS BY THIS AUTHOR

February 2019

Feb
08
With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue.
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ARTICLES BY THIS AUTHOR

February 2021

Tech will help hotel owners generate maximum value from their hotel's unique attributes.

With travel expecting to skyrocket once the pandemic ends, those first travel experiences for consumers will have a large impact on new B2C loyalty.

Using a variety of stringent guidelines in conjunction with contact tracing wearable technology, cruise line has been sailing without issue from numerous international ports.

Reduced staffing, contactless technologies, and reservation tech will all become part of the new normal.

Hospitality management company welcomes Paul Eckert, Senior Vice President, Operations and Todd Stein, Corporate Executive Chef, Davidson Restaurant Group

AI, when deployed properly, is proving to be the quickest way to emerge from the pandemic-stricken economy with a new sense of purpose.

Marriott International's Board of Directors announced today that Anthony "Tony" Capuano has been appointed Chief Executive Officer and has joined the company's Board of Directors, effective immediately.

Ghost kitchens are not only a means to survival, but they’re also the way of the future.

Group bookings, loyalty engagement and the company’s Homes & Villas platform all point to positive signs for 2021 and beyond.

Website use and loyalty members paired with a renewed interest in road trips helped Choice have a much better year than the competition.

Housekeeping, F&B specially targeted to be more efficient by end of pandemic.

From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.

Educating guests on how and why to use newly implemented technologies will lead to the greatest amount of success.

Brodsky will oversee the development of and worldwide growth of new travel products and services that leverage the unparalleled Travel + Leisure reputation, expertise and content library.

Learn what data science is and how it can help your hotel reach financial recovery more quickly.

RevPAR continues to show improvements with January 2021 down 24% YOY domestically.

Automation, keyless access, online payments and digital verification are hallmarks of these brands.

Carnival’s CXO has learned to do whatever it takes to achieve his goals, which often means refusing to be confined to a single way of operating.

Hotels are reinventing what it means to vacation, shining a spotlight on cleaning protocols, and running more operations in the cloud to save money.

From property management to guest safety, automation makes sales smarter and safety simple.

Before wearable tech was a thing and IoT devices existed, one man had a vision to improve the guest experience; 10 years later he accomplished it.

By building a cloud data strategy that offers a complete view of a guest and shares actionable insights with employees, hotels can quickly develop a unique set of ways to elevate the guest experience during their trip.

In the U.S., large-scale events are already planned for 2021 and hoteliers need to know where and when they'll be held in order to adequately prepare for the spike in demand.

Paul Stracey brings more than 35 years of experience to his new role.

Of those surveyed, 21% report traveling since pandemic began.

Guests are demanding better air filtration and purification options within guestrooms.

January 2021

Sasa will oversee existing hotel and real estate operation & development, sales and marketing division, and will create a new business development division to generate new opportunities for further growth of the company.

Remote monitoring enables at-risk populations to mitigate impact of social determinants of health.

From keyless entry to automated decibel monitoring systems, Daydream Apartments has found a way to implement smart amenities to meet the needs of its residents.

With many analysts expecting hotel demand to strengthen in 2021, hoteliers need to focus on giving their marketers the right data that will enable them to rebuild trust among guests.

The third-party hotel management company has achieved the WELL Health-Safety Rating at nearly 100 North American hotels, with 200 additional properties enrolled.

Learn the importance of educating your team and empowering your incident response team.

If hotel companies require guests to show a digital health pass, the technology will need to be built in such a way that it can work with any hotel system in the world.

Agility, collaboration and talent sharing will become hallmarks of the hospitality industry in 2021.

Managing cash flow — and specifically, the process of paying out cash tips — has always been a headache in hospitality. It’s tedious and time-consuming and subject to human error. 

Wynn Las Vegas is among the first resorts in the world to receive this certification.

Imagine a bed that uses AI to harden or soften, warm or cool each side of the robotics-powered bed independently according to user preference.

New year seeing new focus on employee engagement and productivity as businesses realize the necessity of staying digitally connected to their valued workforces.

Two of the top five data breaches in 2020 were at hotel chains.

Nearly 50% of all small businesses are using digital tools and technologies to create new opportunities and grow their revenue during the pandemic.

Joined by Partners JSAV, AllSeated, PURE Rooms and Videolicious, January 13 Event Presented Remington’s Updated Processes, Best Practices and Creative Resources for Hosting Events and Conferences.

Regular updates mean guest room TVs always have the latest features for a consistent user experience.

"America’s hotels stand ready to work alongside America’s governors as states continue to move forward in administrating the COVID-19 vaccine."

The Virus Risk Indicator calculates the risk of airborne virus spread in an indoor space and, as an added benefit, users see a 58% reduction in sick leave for employees.

Now is the perfect time to re-think your booking strategy.

In order to adapt to the changing marketing landscape spurred by the pandemic, hospitality businesses will find video to be a crucial tool for their marketing outreach.

Q&A with Kelly Knowlen, Hilton's Executive Director, Sales Engagement and Special Events, says virtual events are here to stay for the foreseeable future.

Using capacity-based scheduling, a guest could check if a low-volume window is available to visit the hotel, book their arrival time, check in via a contactless QR code and ride the elevator while following appropriate social distancing measures.

The pandemic has highlighted the tensions between the two, but Johnathan Capps, VP of Revenue at Charlestowne Hotels says it doesn’t have to stay that way.

Learn how a hotel’s IT team can make sense of the growing complexity influencing operational workflows.

Soon hotel tech will enable guests to text for room service, ask Alexa to set-up a private tour of a nearby nature center and empower staff members to respond to requests in real-time via chat.

MGM Resorts International (NYSE: MGM) ("MGM Resorts" or "the Company") today announced Jonathan Halkyard will become Chief Financial Officer for the global gaming, hospitality and entertainment organization.

The year 2020 has pushed the world into “2025” and marketers must follow.

Cleanliness, sustainability, and in-room fitness will remain key priorities for hotel guests in the coming year.

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