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Michal Christine Escobar

Senior Editor (Hotels)

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry.  She has more than five years of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.


February 2019

With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue.
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July 2020

If managed properly, the cruise line industry could provide one of the safest leisure environments in the world.

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

Hotels could unintentionally create additional privacy and compliance issues for themselves by storing sensitive data or broadcasting information that is protected by privacy and HIPAA compliance.

Using audit technology to show safety measures are being taken will make customers feel more comfortable during these uncertain times.

AI is not only useful in cutting down manual processes, but also is necessary in reaching the right individual, at the right time, with the right messaging.

COVID-19 will be an unequivocal accelerator for digital payments, including within the hotel industry.

June 2020

Restaurants have been hit by both cybercriminals and friendly fraud during a time when they need it the least.

Based on current data, hotels should not feel the need to install HEPA filters or run their HVAC 24/7.

Edwardian Hotels London, Hyatt, Motel 6 and RLHC make up this year’s Hotel Visionary Award winners.

Motel 6 wins for its use of cloud-native architecture.

Brand delivers a chatbot like no other.

RLH wins for its beautiful use of integration.

Hyatt wins for its ability to leverage the cloud to be an outstanding host.

IT departments must define the interactions, capabilities, systems and operations needed to ensure a safe, secure experience.

From elevators to televisions to point of sale terminals, Minfo uses tiny MP3 players to connect guest phones with all manner of hotel devices.

AI will help hospitality professionals gain insight into evolving customer profiles and trends; those that respond the fastest to these trends have the greatest likelihood of success.

Implementing biometric technology can be incredibly useful for the hospitality industry, but it comes with its own set of hurdles and criticisms.

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