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Daily housekeeping has become a sacrificial lamb as hotel brands look to economize, but technology could hotels plan for and alleviate current housekeeping issues.
Many travel and hospitality organizations have recently added new or upgraded reservation apps, contactless payment processing systems and loyalty programs that are exposed on public networks, increasing the likelihood of cyberattacks.
Apollo’s David Sambur and Alex van Hoek join HGV Board
Customer-facing industries inside and outside the hospitality realm are already solving labor shortages and improving employee utilization through robots equipped with 3D imaging technology.
Leal is a longtime veteran of the hotel industry with extensive experience building brands, having most recently served as the President and CEO of Virgin Hotels for 10 years, where he oversaw the launch of five Virgin-branded hotels and the developm
The goal of contact center technology is to try and resolve the customer’s inquiry before the guest reaches an agent, to reduce incoming calls each agent receives.
An app-based system can help hotels overcome multiple challenges.
Since 2020, more than 600K hotel workers have completed training; Marriott to donate a new revamped version of current training program to industry via ECPAT-USA in 2022.
If they aren’t already, hotel owners will want to onboard technology and compliance upgrades in back-office systems, especially regarding the broad range and pace of change of hospitality taxes and fees.
AHLA Foundation to Host No Room for Trafficking Awareness Event on World Day Against Trafficking in Persons
Event will highlight Marriott International’s Human Trafficking Awareness Training for industry.
As a result of the worker shortage, many hospitality players are increasingly looking for new technological ways to bridge the gap. One of them is customer service (CX) via chat.
Company takes next step in goal to train all on-property associates to recognize and respond to potential trafficking situations by 2025.
Guests want to reduce their impact on the environment during their stay and are looking for properties that have implemented green tech to help them do that.
Safety and financial security emerge as top considerations in pandemic-focused study from Expedia Group.
SMS notifications, just like email marketing automation, must be personalized to each individual person, and provide value.
From reduced travel costs to speeding up the onboarding process, remote training has become a valuable tool.
In 2020, the brand experienced a 20% increase in unit growth and is on track to double in size by 2023 due to it's investment in technology.
Spotty cellular coverage or “dead zones” inside your hotel can frustrate guests and discourage them from staying at your property again.
As businesses reopen after a year of quarantine, employees want to work at a place where they are both appreciated and will bring home enough money to pay the bills.
Tight and seamless data integrations between any number of technologies are critical in today's world. But, in the hotel industry this has been the cause for a lot of frustration and friction.
In part two of this three-part series, hoteliers will learn the truth about housekeeping, group business and hotel package success rates.
Sandy Gentles of Marriott International and Ed Gallier of Jury’s Inn share how employee communication technology can be leveraged to solve today’s talent crisis.
Video content can be reviewed on demand, acted upon in real-time, or analyzed in the long term to uncover trends, which is critical for hotels as they seek to optimize operations, drive revenue, and enhance guest experience.
HOSPACE 2021 to be held on 18 November at the Royal Lancaster London.
Fintechs are stepping up to help hotel's overcome a variety of problems such as: global acceptance of various wallets, client no-shows, mistakes with credit card information, fraud & stolen credit cards, and chargebacks.
Key stakeholders have real-time access into all aspects of the business via live, comprehensive and fully-automated daily synopses of each hotel’s individual performance.
The pandemic caused many talented individuals to leave the hospitality industry. As companies rebuild, they will need to find a balance between the art and science of revenue management.
While travel and hospitality companies work to build back their onsite, face-to-face employee base, a concurrent need is to implement a smart CX strategy that attracts crucial behind-the-scenes support.
In partnership with Destinations International and Hospitality Sales and Marketing Association International, Google is providing these tools to the travel industry with training materials customized specifically for destination organizations and hos
Learn how your business could be disrupted by account takeovers, digital skimming, web scraping, and skewed analytics.
Value creation in the tourism and hospitality industry is now more reliant than ever before on its ability to innovate and on technological prowess.
Company names Jennifer Diamond Haber to Senior Vice President, Brand + Communications.
The restaurant will not have a dining room but will feature a three-lane drive-thru.
Pahlke will oversee all Revenue Management, Sales and Marketing endeavors for the company’s portfolio of 60 hotels spanning independent and branded luxury, lifestyle, full-service and focused-service assets in 19 states.
Operators that have not yet adopted touchless technology are finding it challenging to bring customers back to their business.
It’s critical for restaurants to provide a consistent brand image and customer journey both online and offline - for dine-in, pick-up, and takeout, and across devices.
Technology directly impacts many aspects of a hotel including how efficiently your employees work, how well you serve your guests and how quickly you can adapt to unforeseen changes.
Companies wanting to measure the ROI of in-person and hybrid events as thoroughly as they have for their virtual event programs will need to invest in event management tools designed with CRM integration in mind.
Instead of looking for keywords on resumes or a certain number of years within the industry, consider targeting candidates based on psychometric assessments.
The program, which began in 2010, has seen a rapid continuation of growth that began in early 2020 with more than 100 thousand customers joining the program each week. In 2021, the rewards program has contributed to almost half of the brand’s sales.
With the hospitality industry undergoing the biggest disruption in customer loyalty ever, hoteliers will benefit from reevaluating their customer engagement strategies and best practices.
Fast casual seafood franchise calls former Vice President of National Marketing to the C-Suite.
Providing the option for on-the-job training alongside an employment offer can help attract and retain employees, demonstrates a company’s culture of commitment to staff, and gives employees valuable professional skills.
The transaction is expected to be completed early in the fourth quarter of 2021.
Location intelligence gives deeper insight into hotel guests’ behavior using information about the places they go and the events they attend both on- and off-stay.
Visitors can expect new betting opportunities, technology optimizations, and more personalized experiences when they return to casinos.
Urban markets, which rely heavily on business from events and group meetings, continue to face a severe financial crisis as they have been disproportionately impacted by the pandemic.
Accor Appoints Indu Brar as Senior Vice President, Customer Technology Services, North & Central America
Brar will be responsible for delivering on the Group’s technology strategy for the North & Central America region with a focus on optimizing performance, supporting existing and new hotels, delivering projects, and building partner relationships.