BLOG POSTS BY THIS AUTHOR
Feb 2019
Feb 08
A Digital Facelift: Micro Apps Yield Macro Results
According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
ARTICLES BY THIS AUTHOR
May 2022
May 23
TREND REPORT: How to Recruit, Hire and Train Better with Tech
In the midst of a labor shortage, hoteliers need to utilize every tool at their disposal to ensure prospective and current employees remain loyal staff members.
May 23
HFTP Announces 2022 Inductees to the Hospitality Technology Hall of Fame: Jeff Bzdawka and Jeff Edwards
The industry icons will be recognized for their influential role in advancing hospitality technology in a special presentation on June 28, 2022.
May 20
Is Your Tech Helping or Hindering Customer Retention?
Technology-enabled dining experiences are here to stay, so it’s important to understand the role they play in the relationship between brands and consumers.
May 20
Les Roches Creates Sustainable Development Specialization within Bachelor Program
Courses cover the changing demands of customers, stakeholders and communities, ecotourism, design, ethics and corporate governance issues.
May 20
Three Tactics for Staffing Up Ahead of the Busy Season
From offering flexible scheduling to prioritizing training, these three tactics will help hoteliers improve employee satisfaction and draw in more applicants.
May 20
Sonder Holdings Inc. Reveals Nationwide Survey Results Highlighting America’s Return to Travel
Study shows significant increase in U.S. respondents with personal travel plans, with travelers prioritizing longer trips, value, affordability and cleanliness.
May 19
Mint House Announces Maryssa Miller as Chief Product Officer
eCommerce multi-decade veteran brings extensive experience in product and digital leadership to support Mint House's innovation and growth trajectory.
May 19
Improve Accessibility for Travelers with Disabilities
All people want to enjoy the fun and wonder that comes with traveling but those with disabilities all too often have severe obstacles they must hurdle first.
May 19
Are Your Guest-Facing Technologies Accessible to the Disabled or Impaired?
Cvent is working hard to make its own products more accessible and hopes the rest of the hotel tech industry will follow suit.
May 18
R Collection Hotels Sells Its First NFT Stay
NFT cost approximately 4,000 Euros and was for a two-night open date stay between May and December 2022 for two guests.
May 17
High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Growing importance of hospitality technology is extending the service culture reach beyond the front desk.
May 17
Selina Enhances Executive Team With Addition of Lena Katz as Chief Technology Officer
In this role, Katz is responsible for overseeing Selina’s technology roadmap and innovation initiatives including product development.
May 17
NoMo SoHo Hotel Launches NFT With Hotel Stay Experience
Using SolidBlock’s platform and technology, NFTstays, a selection of specially curated NFTs, are packaged with three- to six-night stays at NoMo SoHo.
May 16
Plotting the Course to Future Hotel Business Success with Predictive Analytics
Predictive analytics can prove to be highly reliable for gauging anticipated business performance in order to maximize revenue and profit and minimize costs.
May 16
Nobu Hospitality’s CEO Trevor Horwell Shares Company Update
Company expands into residential housing, continues to build hotel brand with F&B and social media.
May 11
How Erck Hotels Navigated the Balance of Cost vs. High-Tech Services
Hotels are finding it increasingly difficult to deliver on guest expectations while keeping costs in line and also accommodating staffing challenges.
May 11
Jumeirah Group and Incode Technologies Partner to Reinvent the Guest Experience
In particular, Incode will help create a seamless guest identification process that allows guests to identify themselves at their convenience and immediately introduces a magical, personalized experience upon arrival.
May 11
Jennifer Litterick, CEO of HT's Parent Company, Honored as a Change-Maker in the Information Services Industry
Litterick to speak about the current State of industry at the MediaGrowth Summit 2022 in June.
May 11
Great Wolf Resorts Sees Explosive Growth with Front Desk Upsell Tech
Resort partners with Nor1 to implement software that helps front desk agents see what upsell packages a guest qualifies for at a glance.
May 11
Radisson Hotel Group Launches Recruitment Campaign to Attract Talent to More Than 1,500 Open Positions
The campaign highlights the importance of turning everyday experiences into unforgettable moments as well as wider career development opportunities across the Group.
May 09
New KPIs Impacting Sales Strategy When Using a Sales Engine with Attribute-Based Selling
To gain actionable insights for your selling strategy, the performance measurements should be distinguished through different booking flows relating to different buying behaviors and psychographics.
May 05
Federal Judge Rules Marriott Data Breach Class Action May Proceed
Consumers might be able to recover damages for the inherent value of their personal information stolen during the breach based upon Marriott’s own valuation of that same data.
May 05
Transforming the Hotel Industry, One Digital Twin at a Time
The metaverse is about to revolutionize the way hotels and event spaces do business.
May 03
Royal Caribbean Group and World Wildlife Fund (WWF) Recommit to Partnership
New five-year partnership to establish ambitious, measurable sustainability goals for groundbreaking progress across ship, sea and shore.
May 02
Transforming Digital Payments to Improve the Corporate Travel Experience
Here are four ways hotels can make corporate travel more flexible for both business travelers and hoteliers via consolidated, direct billing.
May 02
Eight Simple Ways Hotels Can Streamline Housekeeping Duties
By including these strategies and tactics into your management plan, your hotel will be able to optimize hotel housekeeping duties to a manageable level.
Apr 2022
Apr 28
Hotels Have an Opportunity to Serve the Midterm Economy
Those who travel or live nomadically for long periods of time are becoming more common and they have unique living needs.
Apr 28
Trend Report: Hotel Workforce Automation Boosts Productivity
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
Apr 28
How Technology Can Address Chronic Record Labor Shortages
Three reasons food businesses are choosing digital solutions.
Apr 27
It’s Time for a New Hospitality Hiring Approach
By re-evaluating compensation and benefits packages, leveraging technology, and redefining hiring criteria, hotels will be better equipped to find talent that delivers 5-star guest experiences.
Apr 27
Hoteliers Pivot on Multiple Fronts as the Industry Rebounds Post COVID-19
Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
Apr 26
Carnival Corporation & plc to Get New President & CEO on Aug. 1
Arnold Donald, current President and Chief Executive Officer, will become Vice Chair and member of the Boards of Directors. Josh Weinstein, current Chief Operations Officer, will assume the role of President and CEO.
Apr 26
Cornell Nolan School of Hotel Administration Celebrates Its 100th Anniversary
HT receives an educator’s perspective on the most important hotel technology changes in the last 100 years.
Apr 25
Hotel CTOs Beware – Copper Sunset is Here
Fire alarm panels, elevator phones, fax machines, public safety phones, building access systems and more all affected.
Apr 25
3 Tips for Flying High with First-Party Data
To satisfy consumers, marketers must truly understand who they are and how to best tailor offers and experiences to them.
Apr 25
EV Charging Stations: The Next Hotel Utility
The emerging EV automotive market could be a giant boon for the hospitality industry if hoteliers are willing to bet on it early.
Apr 22
Best Practices for Cyber Safeguards in an Evolving Travel Industry
The move to the cloud requires new expertise for already overwhelmed IT teams.
Apr 22
WTTC Launches Major Hotel Sustainability Initiative at its Global Summit in Manila
‘Hotel Sustainability Basics’ provides a starting point to drive sustainability in hospitality; Criteria include 12 actions which are fundamental to hotel sustainability.
Apr 21
Wyndham Destinations Plans to Double Its Solar Capacity by End Of 2023
Vacation ownership business celebrates new solar installations that continue to drive alternative energy across portfolio of vacation ownership resorts
Apr 20
HT Exclusive: Life House Hotels' New Revenue Management & Marketing System
Launched in December 2021, the RMMS is designed to help independent hotels double direct bookings by using metadata to direct online searchers away from OTAs and back to their own websites featuring lower prices.
Apr 20
citizenM Launches the First Hotel Membership of Its Kind
The disruptor of traditional hospitality industry takes a new approach to loyalty programs.
Apr 20
Sonder Holdings Inc. to Add Hotels in London and Grow UK & Ireland Portfolio to Approximately 900 Total Units
Tech-enabled hospitality provider will add six properties in the UK & Ireland, including four hotels in London
Apr 20
First Anticipated Net-Zero Hotel and First Passive House-Certified Hotel in the US Slated to Open This Spring
Hotel Marcel New Haven, Tapestry Collection by Hilton to use solar power to generate electricity for site’s lighting, heating, cooling and hot water.
Apr 19
Sonder Holdings Inc. Announces Elimination of Single-Use Plastic Amenities in Guest Units Worldwide
Tech-enabled hospitality provider to phase out single-use plastic amenities by EOY 2022.
Apr 19
What to Look for When Sourcing Out Your New Cloud PMS
Not all Web browser-based property-management systems are alike, and not all need to reside in the cloud; Five things independent hotels will want to know about implementing this technology.
Apr 19
Voice Tech for Hotels: Five Hidden Benefits
From reducing operational costs to guest acquisition, learn how voice tech can benefit your hospitality brand.
Apr 19
AHLA: Hotels Projected to End 2022 Down $20B in Business Travel Revenue
This comes after hotels lost an estimated $108 billion in business travel revenue during 2020 and 2021 combined.
Apr 18
HT Exclusive: citizenM Talks Metaverse
CMO Robin Chadha discusses why the hospitality brand has decided to build a hotel in The Sandbox, a decentralized gaming virtual world.
Apr 14
How Martin Resorts Transformed the Employee Experience with Paylocity
Digitizing and automating HR processes saved managers and employees thousands of hours of paperwork while causing employee engagement to skyrocket.
Apr 14
IHG Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences
Partnership expands relationship with Medallia and empowers nearly 6,000 properties across 100 countries to drive guest engagement with two-way messaging.
Apr 13
Norwegian Cruise Line Today Opens for Auction and Sale Cruise Industry's First NFT Collection
Travelers can now own a piece of Norwegian's Prima ship class.
Apr 13
IHG Hotels & Resorts Introduces IHG One Rewards
The industry's first loyalty program reinvents itself – empowering members with more choice, value, and richer rewards than ever before.
Apr 12
Financial Fraudsters May Have Met Their Match
In April 2020, Brightwell card users found their accounts drained of hard-earned cash due to a brute force cybercriminal attack. Brightwell vowed it would never let this happen again. Here’s what it’s doing to keep card issuers and their users safe.
Apr 12
5 Ways Digitalization Will Help Integrate H-2B Visa Employees into the Hotel Workforce and Make Them Feel Valued
As foreign nationals arrive in the U.S.
Apr 12
Omni Hotels & Resorts Names Kurt Alexander President
Peter Strebel will now take on the role of chairman of Omni Hotels & Resorts.
Apr 11
Harnessing the Influence of Social Media Creators to Drive Hotel Bookings
Two in three consumers trust paid content from creators more than they do traditional advertising.
Apr 11
Hurtigruten Norway Plans First Emission Free Ship by 2030
Hurtigruten Norway partners with research organization SINTEF to create zero emission ships for the Norwegian coast, with the first ready to sail by 2030.
Apr 08
citizenM Announces New Venture into the Metaverse
First hotel group to purchase LAND in The Sandbox.
Apr 08
How Tech Can Help Hospitality Attract a More Diverse Wave of Talent
The flexibility and accessibility that tech enables can promote workforce diversity, enhance day-to-day working experiences, aid recruitment, and support retention.
Apr 07
Long-Term Lodging Newcomer stayAPT Suites Offers Guests a Seamless Connected Experience
Purpose built for traveling professionals, stayAPT Suites’ apartment-style guest rooms offer appealing tech amenities.
Apr 07
Hospitality Tech Transformation Is All About Front and Back Office Alignment, Efficiency and Compliance
The real winners of the post-pandemic world will be those who have evaluated the true return on investment of both front- and back-end technologies and seized opportunities to automate manual, inefficient and risk-generating processes.
Apr 07
BAPES Brings EV Hotel to BAPESWORLD in the Metaverse
Both BAPES and EV Hotel are looking to push the boundaries of technology and blockchain for their communities.
Apr 07
Mint House Makes Sustainability a Priority
From removing single-use plastics to reducing carbon dioxide emissions, Mint House takes sustainability seriously.
Apr 07
How Hoteliers Can Maximize Profits via a New Revenue Stream by Investing in their Internet Infrastructure
Workers don’t want to return to the office, but they’re tired of working from home. Hotels are becoming a preferred work location alternative.
Apr 06
4 Hotel Technologies to Help Guests Have Sweet Dreams
A good night’s sleep is highly coveted by those travelling. Implementing one or all of these technologies could garner your business a great reputation and a loyal following.
Apr 06
Digital-First Dining Experiences via Underutilized Kitchen Spaces
Without traditional storefronts, digital restaurant brands have captured customer attention with enticing photographs and Instagram-able presentations bringing the traditional dining experience to kitchen tables.
Apr 05
How Hoteliers are Turning to Tech in 2022
From e-tipping to operational overhauls, hoteliers are using technology now more than ever.
Apr 05
3 Ways to Approach the Evolving Hospitality Workforce
From company culture to making the right type of technology available to employees, companies must rethink the way they interact with staff.
Apr 04
The Pillars of Clean Technology Innovation in the Hospitality Industry
Four principles to guide hotel leaders in creating more sustainable facilities.
Apr 04
How Can the Hotel Industry Avoid Greenwashing?
Less than 6,000 out of 800,000 hotels worldwide can be recognized as an eco-hotel.