ARTICLES BY THIS AUTHOR
Improve air quality, UV disinfection, and wearable tech could all become standard in a post-COVID world.
Until recently, Big Data was the key element missing, but highly necessary, to complete and perfect the modern revenue management processes, revenue management systems and strategies.
With concerns about potential cancellations and heighted questions about COVID-19 policies and restrictions, brands should consider having an easy channel to change or cancel bookings and provide accessible answers to frequently asked questions about current policies.
Led by former Holiday Inn CEO Ken Hamlet, Olive Tree Hotels and Resorts is investing substantially in technology.
Continues global application of the Radisson Hotels Safety Protocol as part of the Group’s ongoing global commitment to cleanliness and safety.
New feature offers consumers a simple way to book great last-minute rates.
Should hoteliers decide to implement a vaccination or testing requirement, the key will be developing an adaptable and scalable verification system.
New York-based boutique hotel operator Life House Hotels has announced the addition of the Maidstone Hotel and Maidstone Restaurant in East Hampton, New York, to its growing portfolio of award-winning luxury properties across the
While both Passpoint and DPSK are valid solutions to some of the issues facing the hospitality industry, there are also many scenarios that they do not cover, and they are not the best fit for all brands.
This partnership aims to make Resorts World Las Vegas one of the most crypto-friendly resorts on the Las Vegas Strip.
As brands strategize, budget, and plan for the long-awaited travel season, don't forget to take into account audience behavior and analytics for a targeted multiscreen plan of execution.
From allowing guests to save their credit card on file for future use while also incorporating “autofill” capabilities for common information, optimizing your hotel's F&B platform will make a huge difference to guests.
Guests are looking for hotels that are people-centric by offering technologies that advance sustainability, safety.
Weekends in Las Vegas are sold out for the foreseeable future.
Migrating operations to the cloud and tapping into available integrations via an open architecture will help to solve interoperability challenges, while also bringing down costs and speeding time to market.
From online surveys to digital cleaning lists, online forms can help allay guest fears while ensuring their health and safety.
Just as your revenue system would not function properly without a tight integration to your PMS, neither will your sales and catering system.
From customer service to fraud prevention, AI will help put travelers at ease.
The search engine has added an organic list that allows travel suppliers more visibility for free with more extensive booking options, thus theoretically leveling the playing field for all suppliers.
With 85% of guests wanting hotels to reduce direct contact, hotels should consider technology investments.
Today, most hotels monetize their own networks by using them to drive bookings and loyalty programs, but the hotel industry can do a better job of delivering users to their destination with less friction and frustration.
The newly combined company operates 61 entertainment dining and nightlife venues in 22 markets across five continents.
Restaurants experience everyday issues within the food supply chain, including evolving consumer demands, product availability and reliable transportation.
Casting is a secure, low-cost option that gives guests what they want and when they want it.
Hotels are opening and travelers are returning; Hotels must equip staff with employee safety devices to avoid potential safety risks.
While travel brands should absolutely personalize their messaging based on insights, marketers must first understand travelers’ mindsets, not just preferences.
Direct online ordering and delivery provides both the financial relief restaurants need, along with full access to their own customers’ data and relationships.
One of the biggest advantages of DVLED technology is the ability to customize the design to fit nearly any specific need, resulting in virtually unlimited size and viewing distance.
As the shift to first-party data evolves, hospitality companies still have time to properly prepare their marketing strategies by adjusting their expectations, setting new KPIs and implementing privacy-first data compliant tactics.
Front desk staff have the unique opportunity and ability to turn guests into high-profit loyal customers; don’t waste their time and talent on data entry that is easily automated.
Built on the cloud-based IHG Concerto platform, digital check-in provides a safe, streamlined experience as guests return to travel; and supports IHG’s Stay with Confidence program.
Vacationers plan to spend big with 43% saying they'll spend more than $1,000 and 20% saying they’ll spend more than $2,000.
MAC authentication via captive portal has serious security shortcomings and makes onboarding IoT guest devices cumbersome at best; MAC randomization can disrupt the user experience and hamper revenue opportunities for the hotel.
Before they spend a night on property, should guests be made to prove they are vaccinated or that they have tested negative for COVID-19?
CASE STUDY: Marriott Gaylord Opryland Upgrades Video for Enhanced Risk Management, Security, Efficiency
Installation of 1,500 cameras, some in 4k, allows resort to quickly mitigate false claims and protect against liability from other potential lawsuits.
App-based services providing telehealth, virtual queuing, and a virtual front desk are three options which should be at the forefront of hotels’ minds moving forward.
Hotels have gotten creative during the last year in repurposing and selling their guestrooms and event spaces.
Hotel loyalty members can earn points towards free nights at both it hotels and home rentals when ordering food delivery on Uber Eats and requesting select Uber rides
Mission Ridge Ski and Board Resort shares how it kept its teams communicating during COVID-19 and how it is helping them to prepare for reopening in the upcoming season with minimal employee turnover.
Sage is joining a group of six other founding members: like-minded hotel owners and operators committed to working in cooperative competition to lift the independent hotel industry and provide incomparable experiences for travelers.
Payment Card Industry Security Standards Council, PerimeterX, SecurityScorecard, Tala Security, and The Media Trust join forces with the RH-ISAC to address eCommerce concerns within retail, hospitality, and travel industry.
From tracking the right metrics to clustering operations, these core principles will help hoteliers navigate the current unpredictable market.
Connected devices can crowd a hotel’s Wi-Fi frequency, causing bandwidth, interference, and reliability problems. Z-Wave works differently by operating in an entirely different frequency band.
Expedia Group Launches COVID-19 Advisor Tool to Track Global Travel Restrictions and to Help Restore Confidence In Travel
Expedia, Hotels.com, ebookers, Orbitz, Travelocity, Vrbo, and Wotif adopt the latest technology to support travel partners and ensure a frictionless experience for travelers.
Every Princess cruise ship will feature land-like connectivity making remote working, distance learning and more available to all guests. With an access point in every stateroom, as well as all public areas, guests can move freely around the ship as they work without any frustrating signal drops.
After being turned on its head, it's clear that the hospitality industry will never be the same. However, this disruption has created the perfect conditions for innovation and new companies to emerge, and investors are paying close attention.
Executives from Charlestowne Hotels discuss how 40 years of technology advancements have revolutionized the way hotels are run.
Virdee, whose name is a play on VRD, saw an urgent need for solutions to help hotels achieve operational efficiencies and cost savings in a contactless environment. Its growing popularity shows the hospitality industry has taken note.
The hospitality industry is facing one of the most litigious periods in history due to the pandemic. Technology can help hotels and restaurants to be proactive rather than reactive when it comes to managing risk.
Hoteliers need to change the way they think about their business—customer experiences, marketing, sales, customized content, loyalty programs, and both the “pre-travel” and “post-travel” phases of the customer journey.
Booking.com took 22 days to report a data breach in 2019 when GDPR mandates that data breaches must be reported within 72 hours.
HFTP Forms Global Hospitality PII Management Task Force to Develop Guidance on Secure Data Collection and Use
The growing use of high-tech interfaces and digital applications such as AI and facial recognition in hospitality operations present a need for thorough, hospitality-specific direction on data management, thoughtfully developed by the experts who implement the solutions.
From edge computing to the connected restaurant, native e-commerce, and IoT, MURTEC attendees get a look behind the scenes at what’s happening now and what’s on the horizon.
Burritos or Bitcoin: Chipotle to Give Away $200k in Free Burritos and Bitcoin to Celebrate National Burrito Day
The brand is teaming up with Stefan Thomas, the tech founder who notoriously lost his Bitcoin login worth $387 million earlier this year, and calling upon fans to enter for a chance to win on April 1.