Michal Christine Escobar

Senior Editor (Hotels)
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Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry.  She has more than five years of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.



Consumers Are Looking for Frictionless Payment Experiences this Valentine’s Day

There’s nothing worse than a clumsy payment experience at the end of the night. Businesses that offer an experiential service will need to offer frictionless transactions and personalization to remain competitive this year.

Outlook and Opportunity for EV Charging at Hotel and Resort Properties

The widespread adoption of EVs will open the door to significant opportunities for hotels and resorts.

These 3 Technologies Will Help Hotels Succeed in 2023

A healthy dose of new technology could play a transformative role in ensuring that hotels continue to offer unparalleled experiences for their guests.

How Technology Will Help Hotels Retain Loyal Customers in 2023

From automation to QR codes, these four technologies can improve the consumer experience, resulting in greater customer loyalty.

Quick Quotes from Hyatt CIO Eben Hewitt

During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.

2022 Hotel Visionary Award Winner: Hilton Hotels & Resorts

After two years of hard work, Hilton replaced its 30-year-old CRS with a completely new, cloud-based system in just two weekends.

Ask These 3 Questions to Save Money, Energy on Visual Displays

Visual displays are both an investment and recurring cost center for hoteliers. To reduce the financial burden, hoteliers should take a strategic approach to their purchase and use.

Maestro Examines What Independent Hoteliers Want from their PMS’ in 2023

Leader in hospitality property-management systems shares what its clients say and discusses the shared passion for technology innovation to meet customer demands and exceed guest expectations.

How Travel Companies Can Fast-Track Their Path to AI Maturity

AI-influenced revenue more than doubled between 2018 and 2021 and is expected to triple by 2024, however, there is a significant disparity in AI maturity across the industry.

Top AP Tactics to Control Cash and Execute on Payment Strategies

Hospitality companies that continue using manual resources to process invoices are missing out on a chance to become more resilient while improving margins and making work more enjoyable for the accounting team.