ARTICLES BY THIS AUTHOR
There’s nothing worse than a clumsy payment experience at the end of the night. Businesses that offer an experiential service will need to offer frictionless transactions and personalization to remain competitive this year.
The widespread adoption of EVs will open the door to significant opportunities for hotels and resorts.
A healthy dose of new technology could play a transformative role in ensuring that hotels continue to offer unparalleled experiences for their guests.
From automation to QR codes, these four technologies can improve the consumer experience, resulting in greater customer loyalty.
During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.
Visual displays are both an investment and recurring cost center for hoteliers. To reduce the financial burden, hoteliers should take a strategic approach to their purchase and use.
Leader in hospitality property-management systems shares what its clients say and discusses the shared passion for technology innovation to meet customer demands and exceed guest expectations.
AI-influenced revenue more than doubled between 2018 and 2021 and is expected to triple by 2024, however, there is a significant disparity in AI maturity across the industry.
Hospitality companies that continue using manual resources to process invoices are missing out on a chance to become more resilient while improving margins and making work more enjoyable for the accounting team.