Author Profile | Hospitality Technology

Michal Christine Escobar

Senior Editor (Hotels)

Author Profile

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry. She has more than five years of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.

BLOG POSTS BY THIS AUTHOR

Feb 2019

Feb 08

A Digital Facelift: Micro Apps Yield Macro Results

According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.

Michal Christine Escobar

ARTICLES BY THIS AUTHOR

Oct 2022

Oct 06

HT Tours New CitizenM Chicago Property

Technology is thoughtfully woven throughout the guest experience from check-in to check-out.

Michal Christine Escobar

Oct 05

Hotel Tech Will Be the Foundation for 2023 Wine Revenue

GMs may want to take a closer look at their alcohol beverage strategy – and the role technology will play – for the upcoming year as it could assume a powerful role in maintaining a property’s profitability during a possible recession.

Michal Christine Escobar

Oct 03

5 Reasons Why Employee Safety Devices are a Must-Have Budget Item for 2023

Adding panic buttons does more than check off a requirement on the property to-do list; It has a positive impact on job retention and cultivates staff loyalty.

Michal Christine Escobar

Sep 2022

Sep 29

HT-NEXT 2022: Ride the Innovation Wave

We look forward to seeing you Dec. 5-8 in Miami!

Michal Christine Escobar

Sep 28

The Trick to Fighting Turnover? Immersive Tech

One way hoteliers and restauranteurs can prevent this high rate of turn over is to adapt their training processes - specifically when it comes to onboarding new employees.

Michal Christine Escobar

Sep 28

The Network’s Role in Hospitality’s Ongoing Digital Transformation

The trend of moving applications and other digital resources to public cloud environments can help hoteliers deliver on digital transformation but also creates its own set of unique challenges.

Michal Christine Escobar

Sep 21

Kempinski Hotels Releases Its First Environmental, Social and Governance (ESG) Report

Allowing time to reflect on what makes Kempinski sustainable, what successes have been achieved and where opportunity remains to innovate and improve, has enabled Kempinski to consider, take action and publish this ESG report.

Michal Christine Escobar

Sep 21

Three Key Trends for Hotel Conferences and Events This Fall

While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.

Michal Christine Escobar

Sep 20

Voyager Space Names Hilton Official Hotel Partner to Elevate the Guest Experience in Space

Voyager and Hilton will partner in the areas of architecture and design, leveraging Hilton’s creative design and innovation experts, to develop Space Hospitality crew headquarters aboard Starlab, including communal areas, hospitality suites and sleep

Michal Christine Escobar

Sep 19

POV: IHG's Recent Data Breach Wasn’t Due to a Weak Password

Instead, a successful phishing scam was ultimately what led to the data breach.

Michal Christine Escobar

Sep 19

Challenges and Solutions to Managing Hotel IT in Multiple Locations

Without real-time environmental and critical asset monitoring tools in place, unmanned and unmonitored IT spaces can be costly to a hotelier.

Michal Christine Escobar

Sep 19

The Five Freebies of Wellness and Where Hotel Tech Fits In

Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.

Michal Christine Escobar

Sep 15

Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds

Customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.

Michal Christine Escobar

Sep 14

Wyndham Debuts Mobile Tipping Solution for U.S. and Canadian Franchisees

Teams with Béné, becoming one the first hotel companies to offer a portfolio-wide, mobile tipping platform.

Michal Christine Escobar

Sep 14

Choice Hotels Introduces 'Your Key to Profit' Tech Resource to Benefit Franchise Owners

Choice Hotels International, Inc., a lodging franchisor, is building on its longstanding commitment to increasing owner profitability with a free resource for its hotel owners:

Michal Christine Escobar

Sep 12

How Hotel Franchises Can Leverage Technology to Better Manage Their Finances

The hospitality industry should be looking to technology for: simplification, standardization, and automation.

Michal Christine Escobar

Sep 12

Hyatt Names Arlie Sisson Senior Vice President and Global Head of Digital

Start-up executive and new media entrepreneur joins Hyatt’s commercial services leadership team.

Michal Christine Escobar

Sep 08

Sonesta International Hotels Launches New Meeting Experiences with Hybrid Concierge Service and Announces Expanded Partnership with Cvent

Offers complimentary one-hour consultation with digital event experts for seamless hybrid meeting planning; includes ability to book small meetings On-demand with Cvent Instant Book.

Michal Christine Escobar

Sep 07

How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers

Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.

Michal Christine Escobar

Sep 06

Hospitality: Consider this your Cybersecurity Wake-up Call

Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.

Michal Christine Escobar

Sep 06

Hospitality Technology Invites Hoteliers to Nominate Themselves for a 2022 Hotel Visionary Award

Winners will be announced live at the 2022 HT-NEXT conference in Miami.

Michal Christine Escobar

Sep 02

Starbucks Names Laxman Narasimhan as Next Chief Executive Officer

Howard Schultz will continue as interim ceo until April 1, 2023 and serve as an advisor to Narasimhan through calendar 2023 while remaining on Starbucks Board of Directors.

Michal Christine Escobar

Sep 01

Getting the Most Out of the Data Integration Trend

Learn how to improve your data so that it is more usable and scalable for third-party use.

Michal Christine Escobar

Sep 01

Concord Hospitality Gets Creative with Employee Recruitment, Retention Strategies

From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.

Michal Christine Escobar