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According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
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The COVID-19 pandemic has created a large amount of digital transformation in the hospitality industry, but it isn’t enough.
Campaign aims to attract job seekers and help them discover the multitude of career pathways, competitive wages, benefits and perks the industry offers, while ushering a new, diverse talent pool to the hospitality arena.
The two long-time association partners, working to advance the hospitality technology, finance and marketing segments, will collaborate through events, industry awards and more.
Gaps between the PMS and CRS have created a gap that prevents the personalization guests desire from their hotel stay.
Apple Hospitality REIT’s Justin Knight named Chair.
Kasa’s Head of Engineering gives HT an inside look at the tech-centric hospitality brand.
As hoteliers seek to recover revenue lost over the last two years, improving loyalty is more important than ever before -- but loyalty looks different in a post-pandemic world.
Radisson Hotel Group’s looks back on a year of successful Responsible Business initiatives, including being the world’s first hotel group to make meetings and events carbon negative across 400+ hotels in its EMEA portfolio.
Study of Ipsos MORI sentiment analysis and first-party Tripadvisor data shows traveler intent for 2022 demonstrates high demand for booking experiences and a willingness to spend more on travel, while encouraging businesses to maintain safety protoco
Maestro Makes 5 Roadmap Predictions for the Evolution of Hotel Property Management Systems and the Return of Travel
Redefining guest and employee experiences starts with redefining the role of the hotel PMS, from ongoing contactless innovation and data security to product integration with gateway systems, OTA channels, and CRM platforms.
Announced last week, and debuting on Feb. 1, MGM Rewards will be a totally new loyalty program that aims to increase brand recognition, enhance member benefits, and streamline the guest experience.
The new generation of group accommodation buyers are younger, tech savvy and expect on-demand answers, so hoteliers need to align their sales strategy to match the way that this new generation wants to conduct business.
Facial authentication now benefits diverse processes across the entire guest journey from check-in to payment.
As SaaS assumes its more mature status in tech, marketing leaders will need to cozy up to their more expansive roles as tech drivers, relationship builders, and strategic architects in order to continue their growth trajectory in 2022.
The Deskless Report spotlights the disconnect between deskless workers and their employers, providing a picture of what workers want and how organizations are missing the mark.
How embracing an instant pay model can create long-term benefits for workers in the service industry.
Check out what some of your peers have to say and then send us your predictions!
Launching February 1, MGM Rewards will seamlessly integrate gaming and non-gaming spend and rewards across all U.S. properties. Gaming and non-gaming members will now earn currency redeemable for dining, entertainment, hotel stays and more.
BWR members can reserve their next hotel stay using accumulated loyalty points to pay for part of their booking, allowing for added flexibility when planning their next hotel stay.
With more experiences beginning on a digital format, hotels and restaurants must ensure their services are accessible to all.
When it comes to cyberthreats, 89 percent of polled hospitality IT decision makers said their organizations lack expertise, 83 percent said they lack resources, 71 percent said they lack the time to respond to threats, and 58 percent said they have i
The modern PMS has had to evolve as the smartphone has – from a few simple tasks to much more detailed functions.
Offering novel benefits and flexibility, and generating exceptional customer loyalty, will determine those that flourish in the post-COVID era.
Investing in new technology can feel like a leap of faith for many hoteliers. And, it can be difficult to make that leap if there’s a fear of the unknown. Additionally, investing in new tech can feel like a tall order.
The multiplicity of activities occurring 24/7 within hotels poses a powerful opportunity for the hospitality industry to gain better insight into how guests and employees are interacting within these spaces.
Confidence in cleanliness may be a deciding factor in both an individual hotel’s success and the continuing return to travel.
From upselling at the point of sale to offering flexible check-ins/outs, hoteliers that make use of innovative technologies will make up for loss revenue and improve operational efficiencies.
Creating A Resilient Hospitality Network: Why Enabling Always-On Access for Hotels Is Critical and How to Do So
The consequences of network outages can be ruinous, operationally, financially and reputationally.
Frictionless payments have the ability to support a customized and simplified hotel stay which benefits both the traveler and hotelier.
Check out our in-depth coverage of the highly anticipated CEO Panel featuring Choice Hotels International, Best Western Hotels & Resorts and Apple Hospitality, REIT, as well as presentations on the winning solutions from the 2021 HT Hotel Visionary A
Check out our in-depth coverage of sessions during HT-NEXT's second day!
From embracing virtual experiences to thinking beyond a single room to deliver fitness opportunities, hoteliers will benefit by giving the fitness experience in their hotel a complete makeover.
Travelers are not rediscovering the world, they’re reconnecting with friends, family and colleagues in a category we call ‘social leisure travel.’ This will shape where and how they book, as well as the channels where you can reach them.
Hotel operations veteran Sam Grabush joins executive leadership team.
In this interview, HT learns about Oracle’s commitment to the cloud, to the distribution space and what it learned from its recent Back to Hospitality study.
Santo Domingo, the capital city of the Dominican Republic, is the site of the first Princess Medallion/xIoT manufacturing and fulfillment facility outside of Asia.
Choice Hotels International and Loews Hotels & Co. honored for outstanding achievement, vision and leadership in technological innovation.
Check out this in-depth coverage of our first full day at HT-NEXT 2021 in Scottsdale, Az.
Hospitality group replaces 10 fragmented products with OneStream.
AHLA and HT are partnering to bring AHLA’s platform for advancing women in hospitality to our 2021 conference.
Cole brings more than 20 years of digital, integrated and consumer marketing experience to the cruise line.
More than 70% of hotels say they are experiencing increased costs, lack of availability for key items.
Ms. Cameron-Doe will succeed Craig Billings, who will become the Company’s CEO early next year.
The new contactless key technology enables World of Hyatt Guests to seamlessly and securely tap their iPhone or Apple Watch to unlock guestrooms.
GHA DISCOVERY boasts 11 million members and will now offer members a digital rewards currency called the DISCOVERY Dollar (D$).
Five ways a task-oriented mobile app can help hotels attract and retain talent while improving operations, driving revenues, and ensuring positive online reviews.
Digital booking service allows guests to book a conference space for up to 30 people online for just a few hours or up to an entire day.
The housekeeping software company will remain an independent company.
EnsembleIQ’s BrandLab, Honored Among Peers as ‘Digital Team Of The Year,’ Expands to Fulfill B2B Demand for Comprehensive Creative Agency
The breakthrough strategic global marketing division -- providing deep specialization in retail, consumer brand, technology and hospitality sectors -- will now deliver complete services both through its corporate parent’s owned media properties and i
In this session, attendees will learn how they – as technologists – could use the data and systems deployed in every hotel to detect and stop trafficking.
The American Hotel & Lodging Association (AHLA) announced it has welcomed several new members and partner organizations, continuing to grow the association’s reach at a critical time for the hotel industry.
Don’t invest in a simple decision support tool just because it is easier to understand. There are significant benefits to implementing a decision management based tool.
With NYC Mayor Bill de Blasio’s recent announcement of a city-wide vaccination mandate, hoteliers may be wondering what their future and that of their employees will look like.
Contact Center Efficiencies Help Hospitality Companies Meet Unpredictable Demand and Alleviate Rising Pressure on Staff
In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period.
Jay Pricher promoted to General Counsel as Larry Cuculic assumes President & CEO role.
eCommerce accounted for nearly 20% of total retail sales in 2020 alone, but as eCommerce grows, so does the threat of fraudulent activity.
While automation can sometimes help with customer service, outsourcing may just be a better option. Here's why.
Before partnering with an influencer, check out these four important pieces of advice to help ensure your brand provides viewers with an authentic experience and in turn receives excellent ROI.
Chargebacks tend to come in waves, with the biggest waves coming around the Thanksgiving and Christmas holidays, but this year’s holidays come on the heels of more than a year’s worth of higher-than-usual chargeback rates because of restrictions brou
To successfully welcome back corporate travelers, hotels should carefully examine these five critical areas.
This must see panel discussion will feature the CEOs of Apple Hospitality, Best Western Hotels & Resorts and Choice Hotels International.