BLOG POSTS BY THIS AUTHOR
Feb 2019
Feb 08
A Digital Facelift: Micro Apps Yield Macro Results
According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
ARTICLES BY THIS AUTHOR
Oct 2021
Oct 28
Independents: Focus on Marketing to Thrive
A hyper-focus on four key areas of service could turn your marketing strategy into the secret weapon you need.
Oct 28
STUDY: 67% of US Consumers Say Fake Online Reviews a Growing Problem
Research from Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine comparative rates of review fraud.
Oct 28
Mind, Body and Soul: The New Battlegrounds for Winning Customer Loyalty and Market Share
It’s time for a comprehensive review of loyalty strategies, focusing on the experience model, the data model, and the business model.
Oct 28
Jurny Accelerates Portfolio Growth, Appoints Head of Expansion for EMEA Market
A hospitality and real estate industry veteran with more than 20 years of experience in senior leadership roles, Jose Ventura brings expertise in hotel development, international business, feasibility and asset management.
Oct 27
Patrick Broderick Joins Davidson Hospitality Group as Vice President, Sales and Revenue Management, Davidson Resorts
Seasoned hospitality executive to play integral role in sales and management of complex assets.
Oct 27
Curator Hotel & Resort Collection Partners With ReviewPro
ReviewPro is a guest feedback management solution, which includes Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS).
Oct 27
New Study Asks Retail, Hotel and F&B Employees Why They Aren’t Returning to Work
Employees want to feel safe and comfortable at work, but employers are falling short on delivering on these expectations.
Oct 27
Study Finds 26% of Travelers Have Made Plans They Are Prepared to Cancel if Necessary
Of those planning to book travel for the holidays, respondents said they’re planning to book Thanksgiving (28%) and winter holiday (20%) travel one month in advance.
Oct 26
Trio of Sustainable Power Sources to Drive Royal Caribbean Group's Next Class of Ships
Silversea Cruises' 'Project Evolution' to be first cruise ship to use fuel cells to provide 100% of power while at port.
Oct 25
Safety Training: The Role Tech Plays in Keeping Staff Safe
From identifying and mitigating potential risks before they happen to providing better analytics and insight into risks, technology can be a great asset for hospitality risk managers.
Oct 22
Hybrid Events: A Bridge to In-Person Meetings
As the industry awaits the full return of in-person events, hoteliers need to have successful tools available to clients who are interested in putting on hybrid events.
Oct 21
Hilton Introduces Tech Enhancements to Improve Guest Experience
Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key.
Oct 20
Curator Hotel & Resort Collection Welcomes Four New Member Hotels to Growing Portfolio
New Member Hotels include The Asbury Hotel, Asbury Ocean Club Hotel, Pelican Grand Beach Resort, and The Wilde Resort and Spa.
Oct 20
Why Hoteliers Are Turning to PMS Technology to Fill Gaps in Labor and Overall Operations
Hoteliers must find a way to retain the skilled workers who come their way; Technology designed to make employees’ lives easier is the answer — and it all starts with the PMS.
Oct 20
Why Housekeeping Is More Than Just a Clean Room
Having the right technology in place can help hotels dramatically increase housekeeping productivity and reduce labor costs, in some cases providing up to 500% ROI within just months of implementation.
Oct 19
The Hotel Rebound: Why Investing in Tech Is Crucial
From predicting cash flow to quickly breaking down costs and adjusting staffing levels, having a modern, cloud-based financial management system is no longer optional for hoteliers looking to recover from 2020.
Oct 19
Why EV Charging is a Must-Have Amenity for Hotel Guests and Employees
By providing EV charging, hotels can attract more guests, appeal to desirable customers who spend more, establish their brand as a sustainability leader and improve their bottom line.
Oct 19
How Keeping Tabs on Revenue, Expenses in Real Time Safeguarded the Oxford Collection
During a pandemic, every penny counts. To keep track of its pennies and improve profitability, forecasting, budgeting and more, the Oxford Collection leaned in on technology.
Oct 19
Club Wyndham South Pacific Resorts Make Guest Stays More Sustainable
From a digital in-room experience to sustainable bamboo room keys, green practices have been prioritised across the resort portfolio.
Oct 19
Making Sense of the Data: A Hotelier’s Struggle
More often than not, hoteliers are unable to use the data at their disposal in really useful ways. But it doesn’t have to be like that. Technology can help.
Oct 19
Davidson Hospitality Group Names Rick Colangelo Executive Vice President Of Pivot Lifestyle Vertical
Among his focus areas will be furthering strategic portfolio growth, expanding brand equity, and directing operating standards across the hotels and restaurants managed under Pivot.
Oct 18
Jack in the Box Adds Doug Cook as Chief Technology Officer
Seasoned foodservice veteran brings 20+ years of industry experience to Jack’s growing executive team.
Oct 18
Radisson Hotel Group Becomes World’s First Hotel Group to Offer Carbon Negative Meetings
For every event taking place at its participating hotels, Radisson Hotel Group will offset double the carbon footprint, to ensure that every meeting has a positive impact on the environment.
Oct 15
Papa John’s Promotes Max Wetzel to Expanded Role as EVP, Chief Commercial Officer
New leadership position integrates marketing, menu innovation, customer experience, North America restaurant operations, technology and insights teams to drive long-term growth and innovation.
Oct 14
Protect Your Guests, Brand from Automated Cyberattacks
No matter how convenient it is to book rooms, how fast the contactless check-in system is, or how clean your hotel is, if you are not protected from automated attacks, you are putting your hotel and your guests at risk.
Oct 14
Four Seasons Hotels and Resorts President and CEO John Davison Announces Retirement
Davison will continue to lead Four Seasons until the selection of a new CEO and onboarding is completed in 2022.
Oct 14
Manage Your Staffing Crisis with Workforce Tech
Technology can and should be used as a differentiator, particularly with younger professionals raised in the internet era.
Oct 14
Accor Launches New Website Showcasing the Group’s Collection of Branded Residence Offerings
It currently operates 70+ branded residences around the world under 16 brands.
Oct 13
CKE Restaurants Strengthens Operating Structure, Announces Management Promotions
The new operating structure combines restaurant operations and supply chain under John Dunion, a 25-year company veteran, who was also promoted to COO.
Oct 13
Wendy's and Google Cloud Partner to Enhance the Wendy's Restaurant Experience
Google Cloud will help Wendy's create innovative and frictionless dining experiences using forward-leaning technology.
Oct 13
Nathan's Famous Announces Agreement with Branded Virtual Kitchens
Agreement brings brand’s menu to existing operators across Canada.
Oct 13
Carnival Corporation Names John Padgett as President of Princess Cruises
Since July 2014, Padgett has served as chief experience and innovation officer for Carnival Corporation, responsible for guest experience innovation, development, creation and operations integration.
Oct 13
Zaxby's Promotes Keith Anderkin to New Position as Chief Supply Chain Officer
Anderkin started at Zaxby’s as vice president of supply chain and quality assurance in June 2020. He is the first chief supply chain officer in Zaxby’s 31-year history.
Oct 13
Deutsche Hospitality, Porsche Design Group to Launch 15 Hotels Worldwide
London, Singapore, Dubai and Shanghai have been singled out as the first locations for these hotels.
Oct 13
Accor and Groups360 launch Instant Booking Solution for Groups
GroupSync engage will offer real-time rates and availability for group guest rooms and meeting space at Accor properties worldwide.
Oct 13
Marriott Vacations Worldwide Promotes Anthony Terry to CFO
Terry is a 25-year veteran of the company with deep experience across financial accounting, financial analysis, organizational optimization, and strategic planning and analysis.
Oct 12
MOOYAH Burgers, Fries & Shakes Announces the Promotion of Mike Sebazco to EVP of Operations and Development
Sebazco has provided critical ongoing support throughout the pandemic and over four years serving MOOYAH's Franchise Owners.
Oct 12
Elan Hotel Pioneers Digital Technology Throughout Its Los Angeles Property
The modern boutique hotel incorporates contactless processes and guest communications with higher efficiency at its West Hollywood destination.
Oct 12
Farmer Boys Appoints New Vice President and Chief Marketing Officer
In this role, Adney will lead marketing, menu innovation, advertising, and the brands digital marketing efforts.
Oct 12
Hotels Committed to Digital Transformation Will Succeed
It takes buy-in from management, agility and the power of the cloud, says David Peller of AWS.
Oct 12
MOOYAH Burgers, Fries & Shakes Announces the Promotion of Natalie Anderson Liu to EVP of Brand
Anderson Liu has provided critical ongoing support throughout the pandemic and across eight years serving MOOYAH's Franchise Owners.
Oct 12
Sage Hospitality Group Announces Organizational Changes
Promotions include Jason Altberger to Chief Financial Officer and Dean Stambules to Senior Vice President Acquisitions & Business Development
Oct 12
BurgerFi to Acquire Anthony’s Coal Fired Pizza & Wings
With the acquisition of Anthony’s, BurgerFi will have 177 systemwide restaurant locations across the country through its two premium casual dining brands, with 61 Anthony’s locations and 116 BurgerFi locations.
Oct 08
Marriott International, Rakuten Announce Strategic Collaboration to Enhance Travel Experience
This new agreement is designed to create a seamless, integrated travel experience and allow eligible members to enjoy benefits from both Marriott Bonvoy and the Rakuten loyalty program.
Oct 08
Research: 52% of Food Service and Hospitality Workers Left Their Job in 2020-21 Due to Burnout
Additionally, 56% of food service and hospitality workers left without another job lined up.
Oct 08
Re-thinking Guest Loyalty in Hospitality’s “New Normal”
From partnering with third-party vendors to give loyal guests more point flexibility to cross property marketing, hoteliers need to re-think and re-launch their loyalty strategies.
Oct 07
Joblist’s Q3 2021 Report Details Volatile, Transitioning U.S. Employment Market
With rising Delta variant concerns, “Great Resignation” gains momentum; Hospitality workers become more dissatisfied.
Oct 07
BWH Hotel Group Announces New President and CEO Lawrence M. Cuculic
Board of Directors appoints company’s Senior Vice President and General Counsel as President and CEO effective December 2021
Oct 07
Carnival Cruise Line Achieves Significant Milestones During First Three Months Of Restart
Nearly 100 Cruises and 237,000 guests have sailed since July.
Oct 07
WTTC Research Reveals Travel & Tourism’s Slow Recovery Is Hitting Jobs and Growth Worldwide
Last year, WTTC revealed the loss of a staggering 62 million Travel & Tourism jobs around the world and with the current pace of recovery, jobs are set to rise by only 0.7% this year.
Oct 07
Marcus Hotels & Resorts Promotes Steve Hilton to Senior Vice President of Operations
In his new role, Hilton will be responsible for directing and overseeing operations at properties throughout the Marcus Hotels & Resorts portfolio, including the development and implementation of new systems, talent development and community engageme
Oct 07
Got Staffing Issues? Staff Empowerment Might Be the Answer
Empower hourly workers with digital tools that improve communication, scheduling flexibility.
Oct 06
Accor Becomes the Majority Owner of Lifestyle Hospitality Brand Ennismore
Sharan Pasricha, Founder & Co-CEO and Gaurav Bhushan, Co-CEO, will lead the asset light entity which will run autonomously, comprising 14 hotel & co-working brands and a collection of over 150 culturally relevant and diverse restaurants and nightlife
Oct 06
Retail & Hospitality ISAC and Security Innovation Team Up to Host Inaugural Security Awareness Symposium
The virtual event on Oct. 26 -- during Cybersecurity Awareness month -- will offer multiple sessions, hands-on training exercises for both technical and non-technical audiences, and speakers from leading corporations.
Oct 06
Wyndham, Playa Hotels & Resorts Partner to Create a New Upper Midscale All-Inclusive Resort Brand: Wyndham Alltra
Wyndham's 22nd brand debuts with two beachfront resorts in Cancun and Playa Del Carmen, with more resorts to follow.
Oct 05
What Hoteliers Need to Know About Cloud-Based Technology and PMS
Four simple truths will enable hotel and resort operators to assess the right cloud-based property-management system for their single or multi-property enterprise.
Oct 05
Spanish Theme Park Says Now Is the Time to Begin Cryptocurrency Acceptance
"Society is quickly changing, and customers have new consumption habits."
Oct 05
Davidson Hospitality Group Promotes Thom Geshay to CEO and President
Leadership transition represents culmination of strategic executive succession plan.
Oct 05
3 Ways Hospitality Can Double Down on Customer Service
Failure to invest in the right kind of customer service tools and technology will put an already volatile industry on even shakier ground.
Oct 05
New Members Elected to HTNG Executive Leadership Group
HTNG is pleased to welcome three new members to the Executive Leadership Group:
Oct 04
Hotel Tax Compliance: The Devil Is in the Details
When hoteliers ignore, are unaware of, or make mistakes with tax compliance laws, hefty penalties can be just the beginning of their problems. But software could be a Godsend.
Oct 01
HITEC 2021 Event Sees 4k Attendees
More than 250 exhibiting companies were set up in 60k square-feet of exhibit space.
Oct 01
The Critical Female Boss
This year’s Fortune 500 list has again broken the record for more female CEOs than ever before.
Oct 01
Tracesafe Signs Two-Year Wearable Tech Partnership with Royal Caribbean Cruises
Working in collaboration with Royal Caribbean's Innovation Team, TraceSafe has developed custom wearable devices and bands that are equipped with long-lasting batteries and RFID modules that also meets the cruise line's commitment to sustainability.
Oct 01
RTN Launches Evergreen Virtual Start-Up Alley
RTN offers restaurant tech start-ups a place to shine, both by being featured on the Virtual Start-Up Alley directory and in-person at RTN’s annual Start-Up Alley at MURTEC in Las Vegas.
Oct 01
HT-NEXT 2021: Learn How to Navigate the Return of Business Together
Whether it’s a family reunion, a corporate retreat, an industry event, or a political rally, hotels
Sep 2021
Sep 30
How Digital Signage and Projection Technologies Are Reinventing the Guest Experience
From important directive information via wayfinding to automating the check-in process, digital signage technology continues to adapt and play a vital role in evolving the customer experience.
Sep 30
The New Check-in Experience
Digital, contactless and mobile: In 18 months, check-in has completely changed.
Sep 30
Hilton Survey Finds Business Professional Are Keen to Travel
Many think business travel will be a mixture of in-person and digital, saying they expect more online meetings and trainings and increased use of hybrid modalities for business events.
Sep 30
Recovering Revenue and Loyalty with Artificial Intelligence
By tapping into AI-driven dynamic pricing, point of sale solutions and personalization strategies, hoteliers can enable deep insights into shifting customer behaviors and preferences, help to drive new business opportunities and add value to the over
Sep 30
Benchmark Global Hospitality and Pyramid Hotel Group Announce Merger
With a worldwide portfolio of 210 properties and annual operating revenue under management of more than $3 billion, the new company captures the passions and unique strengths of both hotel management companies.
Sep 29
EQ Office Unveils Student-Focused Incubator in Collaboration with UNLV
UNLV Incubator, Powered by Hughes Center, encourages entrepreneurship in hospitality, tech and gaming innovation.
Sep 29
Radisson Hotel Group and Too Good To Go Launch Partnership Tackling Food Waste
Radisson Hotel Group, one of the world's leading hotel groups, is proud to announce a strategic partnership with Too Good To Go in Europe to reduce food waste and have a positive impact on the climate.
Sep 29
Amazon and Disney Introduce ‘Hey, Disney!’ Voice Assistant
‘Hey, Disney!’ will be the first Alexa Custom Assistant available on Echo devices both for at home use and at Walt Disney World Resort hotel rooms.
Sep 29
Five Ways an AV Production Company Can Help Hotels Elevate Virtual, Hybrid and Live Event Experiences
From developing new onsite equipment and space strategies for social distancing to elevating your green screen game, these tips will help you see lasting benefits and greater ROI.
Sep 28
HITEC 2021 NEWS: Margaritaville Partners with Hapi for Total Customer Data Strategy
The lifestyle brand will utilize Hapi Connect for Salesforce to power a holistic customer data strategy through the world’s leading CRM, centralizing guest data across retail, restaurant, homes, and hotels.
Sep 28
Charlestowne Hotels Debuts Fully-Integrated Marketing Division
The in-house team operates like its own creative agency, handling all aspects of marketing across its entire portfolio of hotels.
Sep 28
HITEC 2021 NEWS: Virgin Hotels Turns to Virdee to Deploy Self Check-in
Hotel brand is deploying Virdee kiosks so that guests can choose to check-in using the brand's mobile app or via a kiosk in the lobby.
Sep 28
Demystifying the Latest in Event Technology
With virtual and hybrid events, it’s essential to make sure that the venue employees and chosen technology/platform are in lock step.
Sep 28
Choice Hotels to Offer Loyalty Members Access to Bitcoin
Choice Privileges members can now convert rewards points for cash to use for bitcoin and alternative payment methods.
Sep 28
Technology Proving to be Key for Hotels Battling Labor Shortages
Digital transformation has changed the guest experience, and it also has the power to transform the role of the hospitality employee into one that is less frantic, more fulfilling, and potentially more appealing to job-seekers.
Sep 27
Product packaging and Labelling: A New Frontier for Hospitality?
Marketers have long known the benefits of innovative, interesting product packaging and labelling, but this discipline has largely been ignored by the hospitality industry. Find out how hotels can use this technique to make more money.
Sep 27
MGM Resorts International to Acquire the The Cosmopolitan of Las Vegas
The purchase price of $1.625 billion represents a multiple of approximately eight times adjusted EBITDA, inclusive of expected operational synergies and identified revenue growth opportunities.
Sep 27
Hoteliers Speak: The ROI of Voice Assistants is Measurable
Hoteliers discuss in post-deployment interviews how voice assistants increased net promoter scores, boosted operational efficiency, reduced costs, and improved service quality.
Sep 24
Condor Hospitality Trust to Sell All Hotels to Blackstone Real Estate
The Company’s Board of Directors has also unanimously adopted a Plan of Liquidation and Dissolution.
Sep 24
Melco Resorts & Entertainment Cuts Plate Waste by 35%
Using AI technology paired with anthropomorphized food had significant impacts on behavior leading to reduced levels of food waste.
Sep 24
Royal Caribbean "Seastainability" Report Shows It Met or Exceeded Almost All 2020 Goals
The company is working to achieve zero waste across the Royal Caribbean Group fleet. Currently only 0.50 pounds of waste are sent to landfill per passenger each day — 80% less than the U.S. average on shore.
Sep 24
Alma Resort Inks Deal to Upskill Staff With ‘Hospitality EduTech Platform’ Amid the New Normal
Vietnamese hotel has figured out a way to put staff to work at home before they return to in-person service.
Sep 23
How Airlines & Hotels Can Maintain Customer Satisfaction During COVID
Check out these three steps that airlines and hotels can take to automate CX processes and ensure their CX technology is operating smoothly ahead of a travel surge.
Sep 23
HT EXCLUSIVE: Best Western CEO David Kong Talks Hotel Tech Transformation
With the announcement of Kong’s retirement at the end of the year, HT asked the industry veteran to share how technology has changed for the hotel industry during the last two decades.
Sep 23
Carnival Corporation on Pace to Restart More Than 50% of Fleet Capacity by October
Company’s current operations and announced sailings to date continue building momentum for ongoing restart of cruise vacations, as part of overall goal to return nearly 65% of capacity to begin the New Year.
Sep 23
European Theme Park Announces Acceptance of Bitcoin for Payment at Hotels
The initiative is part of the company's strategic project to increase digitalization and innovation.
Sep 23
Highgate Appoints Arash Azarbarzin as CEO
Arash brings to Highgate more than 30 years of hotel leadership experience with world-class luxury brands including Four Seasons, St. Regis Hotels, SLS Hotels and W Hotels.
Sep 22
Marriott International Announces Ambition to Go Net-Zero by 2050
Over time, initiatives may include increased use of renewable energy, building electrification, and the installation of automation systems and energy efficiency upgrades (for example, smart thermostats).
Sep 22
Choice Hotels' Upscale Brands Achieves Domestic Room Count Growth of 24% Year-Over-Year
The Ascend Hotel Collection and Cambria Hotels also outperformed local competitors in RevPAR share gains by 12 and 14 percentage points respectively in the first half of 2021.
Sep 22
Accor Joins Global Sustainability Network, the Sustainable Hospitality Alliance
The Sustainable Hospitality Alliance drives collaborative action and develops free practical resources and programs to enable the wider industry with leading hospitality companies and strategic partners to operate responsibly and grow sustainably.
Sep 22
Retail & Hospitality ISAC Announces New Vice President of Intelligence Operations
Hundley has more than two decades of experience, including roles at top companies in the retail, hospitality, and travel sectors.
Sep 22
Wynn Resorts Sets Goal to be Net-Zero by 2050
Company releases latest Environmental, Social and Governance Report with both 2030 and 2050 goals.
Sep 22
Expedia Group to Unify Its Loyalty Programs into One Global Rewards Platform
Current loyalty programs have provided members nearly $10 billion in travel savings to date.
Sep 21
Leveraging AI to Regain Profitability in Our Changing World
AI combines the aspiration of pattern recognition and knowledge-based decisions with immense computing power to process large datasets.
Sep 21
Charlestowne Hotels Explains the Benefits of Investing in Tech During a Pandemic
To succeed during the pandemic and in whatever business conditions emerged post-pandemic, Charlestowne Hotels believed investing in technology would be a core pillar for success.
Sep 16
Hilton Honors Extends Global Loyalty Benefits and Unveils 2022 Policies
New policies let members keep their status, maintain their points and reach status more easily.
Sep 16
Three Reasons Why Machine Learning Is Critical to Upselling
Traditionally elusive to hoteliers, upselling no longer needs to be a guessing game played by front desk staff and callers.
Sep 16
The Meritage Collection Rolls Out New Sustainability Programs and Partnerships
Brand’s six properties bring eco-friendly lifestyle to the forefront with additional green initiatives in the pipeline.
Sep 16
Registration Is Now Open for HT-NEXT 2021!
We look forward to seeing you – in person – on Dec. 13-16.
Sep 15
AHLA: Hotels Projected to End 2021 Down $59 Billion in Business Travel Revenue
This comes after losing nearly $49 billion in business travel revenue in 2020.
Sep 15
Concord Hospitality Promotes Sunny Finnell to Vice President of Digital Content
She will continue to work toward ensuring a seamless digital experience for guests, providing industry-leading digital support for stakeholders and driving crucial topline e-commerce revenue to all hotels and restaurants.
Sep 15
Four Ways Hotels Are Using Apps to Keep Guests Engaged
From push notifications to offering rewards, hotels need to rethink how they're engaging with guests via their app to not only encourage bookings but prevent customers from uninstalling their app.
Sep 15
How to Transform Your Call Center into a Profit Center
Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.
Sep 15
Hotel Finance Teams: Time to Re-Evaluate Your Budget Drivers
When budgeting for 2022, historical data is no longer appropriate. Instead, hoteliers must establish a new baseline data set.
Sep 14
BWH Hotel Group President & CEO David Kong Announces Retirement
The longest-running CEO of any major hotel company set to retire at the end of 2021.
Sep 14
The Burden of Burnout: How Hospitality can Prepare for the Busy Holiday Season
Now, as the hospitality industry prepares for the busiest holiday season in nearly two years, staffing shortages are compounding the reality of burnout, with businesses having to stretch available staff to the absolute max.
Sep 13
Carnival Aspires to Net Carbon Neutral Ship Operations by 2050
In its 11th annual sustainability report, the cruise line introduces its 2030 goals, 2050 aspirations and emphasizes its commitment to decarbonization.
Sep 13
Cedar Fair Hires Ty Tastepe as Senior Vice President and Chief Information Officer
Tastepe spent nearly two decades delivering large-scale digital transformation programs at global entertainment and hospitality brands such as Universal Parks and Resorts, Hilton Worldwide, and Walt Disney Parks and Resorts.
Sep 13
5G and How it Can Benefit Your Hotel, Restaurant
From a better guest experience to better operations, 5G offers data transmission at high speeds with low latency.
Sep 10
4 Ways Clean Air Can Boost Your Hotel Business
Marketing clean air to potential guests allows hoteliers to charge a premium nightly rate while showing you care about their health and safety.
Sep 10
Carnival Corporation to Provide Convenient Access to Pre-Board Testing
Guests may schedule appointments for COVID-19 viral testing from Quest Diagnostics at 1,500 locations nationwide.
Sep 10
Four Tips to Strengthen Your Rehiring Process
Quickly finding, vetting and hiring the right people to work at your property was hard before the pandemic; it’s even harder now.
Sep 09
How Communication Software Is Helping One Hotelier Make More Money
Efficient communication saves time and money, prevents mistakes and improves the guest experience.
Sep 09
IHG Hotels & Resorts and Josh.ai Create Hotel Room of the Future
Voice-controlled pilot explores the possibilities of privacy focused AI in hospitality.
Sep 09
How Hospitality Can Leverage IPTV and Digital Signage Technologies to Create a ‘Safer than Home’ Environment
When resorts offer guests the ability to book their own restaurant reservations, spa treatments, and more, the resort can engage and communicate with travelers all while adhering to COVID-19 restrictions.
Sep 09
Icon of Brutalist Architecture Aims to Be the First Net-Zero Luxury Hotel in the U.S.A.
Scheduled to open Spring 2022, the 110,000-square-foot 165 room Tapestry Collection by Hilton property will be a fully sustainable historic hotel.
Sep 08
Debunking Common Hotel Recovery Myths: Delta Edition
In part three of this series, hoteliers will learn the effect Delta is having on travel, the workforce and your business plan.
Sep 07
Hospitality Technology Invites Hoteliers to Nominate Themselves for a 2021 Hotel Visionary Award
Winners will be announced live on Dec. 15 at the 2021 HT-NEXT conference in Scottsdale.
Sep 07
AHLA: 69% of Leisure Travelers to Reduce Trips Amid Rising COVID-19 Cases
42% likely to cancel existing trips without rescheduling.
Sep 03
Sunstone Hotel Investors Names Board Chair Douglas M. Pasquale Interim Chief Executive Officer
John Arabia, will leave his role as President & Chief Executive Officer and has resigned as a Director of the Company effective immediately.
Sep 02
Changing The Playbook: How Labor Management Technology Can Transform Hospitality's Outdated Labor Structures
The widespread staffing shortages plaguing hospitality enterprises are not solely due to the COVID-19 pandemic.
Sep 02
How Curator Hotel & Resort Collection Helps Independents Manage Technology
Using its power of scale, the collection of independent hotels is able to offer its members access to affordable, agile technologies that help take the guesswork out of managing a hotel tech stack.
Sep 02
Does Your Hospitality Brand Lack Female Leadership?
A recent report shows for every 17 male hotel CEOs, there is one female. This is a missed opportunity as company profits and share performance can be close to 50 percent higher when women are well represented at the top.
Sep 01
How Translation Technology Is Transforming the Hospitality Industry
Excellent customer service used to be useless if your guests did not speak the same language as hotel staff; that is no longer the case.