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According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
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Technology is thoughtfully woven throughout the guest experience from check-in to check-out.
GMs may want to take a closer look at their alcohol beverage strategy – and the role technology will play – for the upcoming year as it could assume a powerful role in maintaining a property’s profitability during a possible recession.
Adding panic buttons does more than check off a requirement on the property to-do list; It has a positive impact on job retention and cultivates staff loyalty.
We look forward to seeing you Dec. 5-8 in Miami!
One way hoteliers and restauranteurs can prevent this high rate of turn over is to adapt their training processes - specifically when it comes to onboarding new employees.
The trend of moving applications and other digital resources to public cloud environments can help hoteliers deliver on digital transformation but also creates its own set of unique challenges.
Allowing time to reflect on what makes Kempinski sustainable, what successes have been achieved and where opportunity remains to innovate and improve, has enabled Kempinski to consider, take action and publish this ESG report.
While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.
Voyager and Hilton will partner in the areas of architecture and design, leveraging Hilton’s creative design and innovation experts, to develop Space Hospitality crew headquarters aboard Starlab, including communal areas, hospitality suites and sleep
Instead, a successful phishing scam was ultimately what led to the data breach.
Without real-time environmental and critical asset monitoring tools in place, unmanned and unmonitored IT spaces can be costly to a hotelier.
Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds
Customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.
Teams with Béné, becoming one the first hotel companies to offer a portfolio-wide, mobile tipping platform.
Choice Hotels International, Inc., a lodging franchisor, is building on its longstanding commitment to increasing owner profitability with a free resource for its hotel owners:
The hospitality industry should be looking to technology for: simplification, standardization, and automation.
Start-up executive and new media entrepreneur joins Hyatt’s commercial services leadership team.
Sonesta International Hotels Launches New Meeting Experiences with Hybrid Concierge Service and Announces Expanded Partnership with Cvent
Offers complimentary one-hour consultation with digital event experts for seamless hybrid meeting planning; includes ability to book small meetings On-demand with Cvent Instant Book.
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
Winners will be announced live at the 2022 HT-NEXT conference in Miami.
Howard Schultz will continue as interim ceo until April 1, 2023 and serve as an advisor to Narasimhan through calendar 2023 while remaining on Starbucks Board of Directors.
Learn how to improve your data so that it is more usable and scalable for third-party use.
From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.