BLOG POSTS BY THIS AUTHOR
Feb 2019
Feb 08
A Digital Facelift: Micro Apps Yield Macro Results
According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
ARTICLES BY THIS AUTHOR
Jan 2022
Jan 20
Digital Transformation and the Travel Experience
The COVID-19 pandemic has created a large amount of digital transformation in the hospitality industry, but it isn’t enough.
Jan 20
AHLA Foundation Launches Ad Campaign to Attract Job Seekers to Hotel Industry
Campaign aims to attract job seekers and help them discover the multitude of career pathways, competitive wages, benefits and perks the industry offers, while ushering a new, diverse talent pool to the hospitality arena.
Jan 20
HFTP and HSMAI Renew Strategic Alliance
The two long-time association partners, working to advance the hospitality technology, finance and marketing segments, will collaborate through events, industry awards and more.
Jan 19
Why Hospitality Needs a Tech Reset
Gaps between the PMS and CRS have created a gap that prevents the personalization guests desire from their hotel stay.
Jan 13
AHLA Announces 2022 Officers, Board, Executive Committee; Launches New Strategic Plan
Apple Hospitality REIT’s Justin Knight named Chair.
Jan 13
Kasa: A Tech Company that Provides Hospitality Services
Kasa’s Head of Engineering gives HT an inside look at the tech-centric hospitality brand.
Jan 12
Unlocking Guest Loyalty with Smart Data Technology: A Hotelier’s Guide
As hoteliers seek to recover revenue lost over the last two years, improving loyalty is more important than ever before -- but loyalty looks different in a post-pandemic world.
Jan 12
2021- A Year In Review: Radisson Hotel Group’s Responsible Business Milestones
Radisson Hotel Group’s looks back on a year of successful Responsible Business initiatives, including being the world’s first hotel group to make meetings and events carbon negative across 400+ hotels in its EMEA portfolio.
Jan 11
2022 is the Year of the Travel Rebound
Study of Ipsos MORI sentiment analysis and first-party Tripadvisor data shows traveler intent for 2022 demonstrates high demand for booking experiences and a willingness to spend more on travel, while encouraging businesses to maintain safety protoco
Jan 11
Maestro Makes 5 Roadmap Predictions for the Evolution of Hotel Property Management Systems and the Return of Travel
Redefining guest and employee experiences starts with redefining the role of the hotel PMS, from ongoing contactless innovation and data security to product integration with gateway systems, OTA channels, and CRM platforms.
Jan 11
HT Exclusive: MGM Resorts' VP of Loyalty Marketing Talks Loyalty
Announced last week, and debuting on Feb. 1, MGM Rewards will be a totally new loyalty program that aims to increase brand recognition, enhance member benefits, and streamline the guest experience.
Jan 11
3 Ways to Appeal to a New Generation of Buyers
The new generation of group accommodation buyers are younger, tech savvy and expect on-demand answers, so hoteliers need to align their sales strategy to match the way that this new generation wants to conduct business.
Jan 11
How Facial Authentication Can Transform Hotel Guest Experiences
Facial authentication now benefits diverse processes across the entire guest journey from check-in to payment.
Jan 10
SaaS Marketing in 2022: Maturation and More Responsibility
As SaaS assumes its more mature status in tech, marketing leaders will need to cozy up to their more expansive roles as tech drivers, relationship builders, and strategic architects in order to continue their growth trajectory in 2022.
Jan 06
Report Reveals 36% of Deskless Workers Want to Quit Their Jobs
The Deskless Report spotlights the disconnect between deskless workers and their employers, providing a picture of what workers want and how organizations are missing the mark.
Jan 06
Why It Is Critical To Care About Your Employess’ Financial Wellness
How embracing an instant pay model can create long-term benefits for workers in the service industry.
Jan 06
Hospitality Tech in 2022: What Does the Future Hold?
Check out what some of your peers have to say and then send us your predictions!
Jan 06
MGM Resorts Reimagines Loyalty Rewards Program with New Name, New Ways to Earn
Launching February 1, MGM Rewards will seamlessly integrate gaming and non-gaming spend and rewards across all U.S. properties. Gaming and non-gaming members will now earn currency redeemable for dining, entertainment, hotel stays and more.
Jan 06
Best Western Hotels & Resorts Launches Pay With Points For Best Western Rewards Members
BWR members can reserve their next hotel stay using accumulated loyalty points to pay for part of their booking, allowing for added flexibility when planning their next hotel stay.
Jan 05
How Hospitality Needs to Address Accessibility
With more experiences beginning on a digital format, hotels and restaurants must ensure their services are accessible to all.
Jan 05
Weak Cybersecurity Defenses May Hinder Pandemic Recovery in the Hospitality Industry
When it comes to cyberthreats, 89 percent of polled hospitality IT decision makers said their organizations lack expertise, 83 percent said they lack resources, 71 percent said they lack the time to respond to threats, and 58 percent said they have i
Jan 05
Re-evaluating the Concept of the Traditional Hotel PMS
The modern PMS has had to evolve as the smartphone has – from a few simple tasks to much more detailed functions.
Jan 04
The New Era of Travel: Friendly, Catered Offerings
Offering novel benefits and flexibility, and generating exceptional customer loyalty, will determine those that flourish in the post-COVID era.
Jan 04
5 Questions to Ask a Hotel Tech Provider During RFP
Investing in new technology can feel like a leap of faith for many hoteliers. And, it can be difficult to make that leap if there’s a fear of the unknown. Additionally, investing in new tech can feel like a tall order.
Jan 04
How the Hospitality Industry can Leverage Spatial Data to Curate Personal Guest Experiences
The multiplicity of activities occurring 24/7 within hotels poses a powerful opportunity for the hospitality industry to gain better insight into how guests and employees are interacting within these spaces.
Jan 03
Meeting 2022 Head on with Revamped Hotel Cleaning Protocols
Confidence in cleanliness may be a deciding factor in both an individual hotel’s success and the continuing return to travel.
Jan 03
Look To Tech-Driven Management Solutions for Safe and Profitable Post-Pandemic Travel
From upselling at the point of sale to offering flexible check-ins/outs, hoteliers that make use of innovative technologies will make up for loss revenue and improve operational efficiencies.
Jan 03
Creating A Resilient Hospitality Network: Why Enabling Always-On Access for Hotels Is Critical and How to Do So
The consequences of network outages can be ruinous, operationally, financially and reputationally.
Jan 03
How Frictionless Payments Can Transform the Hotel Guest Experience
Frictionless payments have the ability to support a customized and simplified hotel stay which benefits both the traveler and hotelier.
Dec 2021
Dec 22
Navigating Together at HT-NEXT: Day 3
Check out our in-depth coverage of the highly anticipated CEO Panel featuring Choice Hotels International, Best Western Hotels & Resorts and Apple Hospitality, REIT, as well as presentations on the winning solutions from the 2021 HT Hotel Visionary A
Dec 21
Navigating Together at HT-NEXT: Day 2
Check out our in-depth coverage of sessions during HT-NEXT's second day!
Dec 21
Five Principles for Next Gen Guest Fitness
From embracing virtual experiences to thinking beyond a single room to deliver fitness opportunities, hoteliers will benefit by giving the fitness experience in their hotel a complete makeover.
Dec 21
How Suppliers Can Benefit from the Evolution of OTAs and Metasearch
Travelers are not rediscovering the world, they’re reconnecting with friends, family and colleagues in a category we call ‘social leisure travel.’ This will shape where and how they book, as well as the channels where you can reach them.
Dec 20
Schulte Hospitality Group Names New Chief Operating Officer
Hotel operations veteran Sam Grabush joins executive leadership team.
Dec 20
HT Exclusive: Oracle Hospitality’s Alex Alt Talks PMS, Distribution and the Future of Hospitality
In this interview, HT learns about Oracle’s commitment to the cloud, to the distribution space and what it learned from its recent Back to Hospitality study.
Dec 20
Carnival Corporation, Jabil Launch Consumer Wearable Production Line in the Caribbean
Santo Domingo, the capital city of the Dominican Republic, is the site of the first Princess Medallion/xIoT manufacturing and fulfillment facility outside of Asia.
Dec 16
Hospitality Technology Announces 2021 Hotel Visionary Award Winners
Choice Hotels International and Loews Hotels & Co. honored for outstanding achievement, vision and leadership in technological innovation.
Dec 14
Navigating Together at HT-NEXT: Day 1
Check out this in-depth coverage of our first full day at HT-NEXT 2021 in Scottsdale, Az.
Dec 09
Accor has Implemented OneStream for Financial Consolidation and Reporting
Hospitality group replaces 10 fragmented products with OneStream.
Dec 09
Don’t Miss ForWard @ HT-NEXT: Women at the Top
AHLA and HT are partnering to bring AHLA’s platform for advancing women in hospitality to our 2021 conference.
Dec 09
Holland America Line Names Kacy Cole Vice President of Marketing & E-commerce
Cole brings more than 20 years of digital, integrated and consumer marketing experience to the cruise line.
Dec 08
AHLA Survey Finds 86% of Hotels Say Supply Chain Issues Are Impacting Operations
More than 70% of hotels say they are experiencing increased costs, lack of availability for key items.
Dec 08
Wynn Resorts Names Julie Cameron-Doe as New Chief Financial Officer
Ms. Cameron-Doe will succeed Craig Billings, who will become the Company’s CEO early next year.
Dec 08
Hyatt Rolls Out Room Keys in Apple Wallet
The new contactless key technology enables World of Hyatt Guests to seamlessly and securely tap their iPhone or Apple Watch to unlock guestrooms.
Dec 08
Global Hotel Alliance Relaunches Loyalty Program with New Features, Benefits
GHA DISCOVERY boasts 11 million members and will now offer members a digital rewards currency called the DISCOVERY Dollar (D$).
Dec 08
How Adding a Guest Experience Management Mobile App Is Aiding the Labor Crisis
Five ways a task-oriented mobile app can help hotels attract and retain talent while improving operations, driving revenues, and ensuring positive online reviews.
Dec 07
Scandic Strengthens Digital Self-Service Offering with New Online Booking Feature for Meetings
Digital booking service allows guests to book a conference space for up to 30 people online for just a few hours or up to an entire day.
Dec 07
MCR Acquires Cloud-Based Hotel Management Platform Optii
The housekeeping software company will remain an independent company.
Dec 06
EnsembleIQ’s BrandLab, Honored Among Peers as ‘Digital Team Of The Year,’ Expands to Fulfill B2B Demand for Comprehensive Creative Agency
The breakthrough strategic global marketing division -- providing deep specialization in retail, consumer brand, technology and hospitality sectors -- will now deliver complete services both through its corporate parent’s owned media properties and i
Dec 06
Learn How You Can Help Stop Human Trafficking at HT-NEXT 2021
In this session, attendees will learn how they – as technologists – could use the data and systems deployed in every hotel to detect and stop trafficking.
Dec 06
AHLA Welcomes New Members, Partners Amid Record Membership
The American Hotel & Lodging Association (AHLA) announced it has welcomed several new members and partner organizations, continuing to grow the association’s reach at a critical time for the hotel industry.
Dec 06
Are You Investing in a Future-Proof Revenue Management System?
Don’t invest in a simple decision support tool just because it is easier to understand. There are significant benefits to implementing a decision management based tool.
Dec 06
Vaccination Mandates, Masking Policies, Digital Tipping and Hospitality: What You Need to Know
With NYC Mayor Bill de Blasio’s recent announcement of a city-wide vaccination mandate, hoteliers may be wondering what their future and that of their employees will look like.
Dec 03
Contact Center Efficiencies Help Hospitality Companies Meet Unpredictable Demand and Alleviate Rising Pressure on Staff
In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period.
Dec 03
BWH Hotel Group Appoints New General Counsel
Jay Pricher promoted to General Counsel as Larry Cuculic assumes President & CEO role.
Dec 02
Three Steps to Cyber-Secure Success
eCommerce accounted for nearly 20% of total retail sales in 2020 alone, but as eCommerce grows, so does the threat of fraudulent activity.
Dec 02
How to Prepare for Increased Travel Amid a Labor Shortage
While automation can sometimes help with customer service, outsourcing may just be a better option. Here's why.
Dec 02
A Guide to Leveraging TikTok Influencers for Hospitality Marketing
Before partnering with an influencer, check out these four important pieces of advice to help ensure your brand provides viewers with an authentic experience and in turn receives excellent ROI.
Dec 01
Stop Chargebacks Before They Happen This Holiday Season or Find the Right Partner to Resolve Them
Chargebacks tend to come in waves, with the biggest waves coming around the Thanksgiving and Christmas holidays, but this year’s holidays come on the heels of more than a year’s worth of higher-than-usual chargeback rates because of restrictions brou
Dec 01
Business Travel in 2022: Scaled Back & Done Better
To successfully welcome back corporate travelers, hotels should carefully examine these five critical areas.
Dec 01
HT-NEXT 2021 Presents: Real-Time CEO Perspectives
This must see panel discussion will feature the CEOs of Apple Hospitality, Best Western Hotels & Resorts and Choice Hotels International.