ARTICLES BY THIS AUTHOR
- 12/1/2024
The Futurist Mindset: A Guide for Hospitality Leaders
Scott Steinberg’s keynote at the Hotel Technology Forum explained how adopting a futurist mindset is no longer optional — it’s essential. - 11/26/2024
How to Capture More from Every Guest with Upsells
Strategic upselling of high-margin amenities through a digital retail approach drives revenue and builds brand loyalty - 11/25/2024
CASE STUDY: Historic Belgian Restaurant Takes Paper Off the Menu with ‘Zero Power’ Philips Tableaux Installations
Nenuphar restaurant and boutique hotel in Afsnee, Belgium teamed up with PPDS and AV integration specialist, TechWorks, to introduce four sleek and sustainable ‘zero power’ 25” Philips Tableaux Advanced Colour ePaper (ACeP) displays, replacing its existing paper-based posters and digitising its communications. - 11/25/2024
What Diners, Operators are Expecting from Their POS in 2025 and Beyond
Meeting guests’ desires at the point of sale requires seamless system integration from poolside to PMS. - 11/25/2024
How a Balanced PMS Helps Hotel CIOs Avoid Integration Pitfalls
Knowing the difference between essential, core and peripheral services when integrating your PMS will help avoid costly mistakes. - 11/24/2024
Hospitality's Future: Grounded in Connection, Powered by Tech
From IoT-enabled smart rooms to AI-powered chatbots, technology is transforming hospitality. But true guest satisfaction lies in blending digital efficiency with the irreplaceable warmth of personal service. - 11/18/2024
EnsembleIQ’s Hospitality Technology Announces 2024 Hotel Visionary Award Winners, Celebrates Innovation, Leadership, and Partnership in Hotel Tech
Annual honors recognize outstanding contributions in sustainability, guest experience, human resources and more at Hotel Technology Forum. - 11/12/2024
Startup Spotlight: ConnectedFresh Innovates with Data-Driven Sensor Tech
ConnectedFresh has applied lessons from the industrial Internet of Things (IoT) to develop an open platform for smart sensors in foodservice technology. Their system helps businesses prevent equipment failure, reduce food waste, and tackle safety concerns while boosting profitability. - 11/7/2024
Technology’s Role in Reinventing the Concierge, Not Replacing It
Concierge technology helps elevate the guest experience by allowing staff to focus on personalized service and unique requests.