Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 9/19/2023
Empowering Hospitality Workers: Why Comprehensive Training is Critical to Combating Human Trafficking
Hospitality workers are an integral part of the fight against human trafficking, and having a staff that knows the signs to watch for and the proper training to react swiftly and safely is vital. - 9/19/2023
Mobile App Helps Travelers with Disabilities
Alex Knoll, a 2023 Gloria Barron Prize for Young Heroes award recipient, created a mobile app that allows travelers to search mobility, vision, hearing and cognitive accessibility features at hotels, restaurants and other businesses around the world. - 9/18/2023
Three Red Flags in Merchant Statements the Hospitality Industry Should Recognize
The most common areas where brands are overcharged on their monthly merchant statements are discount rates, interchange fees and additional fees like “risk fees” that are hiked up by the payment processor. - 9/18/2023
Enhancing Customer Experiences in Hospitality: Data Strategies Beyond Generative AI
Only when a business’ enterprise data strategy is optimized can AI be empowered to work for the brand. - 9/17/2023
Loading the Bases: How Hoteliers Are Using Advanced Pricing Models to Navigate Hospitality’s Rocky Recovery
If hotels want to chart their course across this unpredictable recovery period accurately, they must rely on data and take a realistic approach to hospitality’s potential. - 9/17/2023
How AI Can Drive Emotional Loyalty for Hotels
Whether it's an AI co-pilot aiding your hotel teams or a marketplace connecting guests with curated services and experiences, AI isn't replacing the human heart in hospitality; it's empowering it. - 9/13/2023
UPDATE: MGM Data Breach Linked to Vishing
Scattered Spider, subgroup of ALPHV, claims responsibility for casino cyberattack. - 9/12/2023
3 Benefits of Embracing AI For Hospitality Operations While Maintaining a Strong Human Connection
The use of AI tools across industries shows no signs of slowing down, and hospitality companies should look to capitalize on these new technologies. - 9/12/2023
Virtual Ordering Assistants are Going Mainstream in Restaurants Nationwide: ChatGPT’s Impact on Voice AI
AI companies are using OpenAI’s ChatGPT and Google’s Bard to help virtual assistants ‘think like a person’ to automate drive-thru and phone orders. - 9/11/2023
Transforming Guest Experiences via AR, VR and Digital Displays
Guests want hotels to act as the gateway to an unforgettable travel experience filled with immersive, individualized moments.
